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I am running the game on an Android Galaxy S21. Quite often when I view an AD (to earn boosters) the screen goes totally black and i am stuck. The game is still running because I hear the music. Using "back" does not help and I have tried to click everywhere on the screen.
Only way to get out of this mode is to restart the game.
I have updated the SW of the phone and I am playing the most recent version of the game.
Please advice!
Hi and Welcome to the King Community
This is a temporary problem. please check your game is up to date and if playing via an internet browser clear your cache. the log out and restart your device and then log back in
Also make sure you have at least 2gb of storage space on your device
Hello @Goldenkorv the issue of adverts causing people to restart their game is a year old now, even though we have been told that it is under investigation. There is currently no fix for this issue and all you can do is avoid playing the adverts.
For some the issue is only caused by some of the adverts and not all, so if you wait you might find that the issue resolves itself as the faulty adverts are replaced by adverts that work.
Join the club @Goldenkorv there is a long list of unresolved issues that are leaving King's customers disappointed.
Chocolate Box, King.com login, adverts crashing the game, no Episode Race post level 10,000 the list goes on.
Note that no one here is trying to fix this issue as none of us work for King.