Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Welcome to the King Community.
We're very sorry because you're feeling so frustrated by the Game app crashing.😪
However, due to some issues with the device, you may encounter this type of problem, but you can try to find your solution by following some troubleshooting steps in the link below.
In the link above you will find the troubleshooting steps of different devices but depending on your device you need to follow the troubleshooting steps related to the specific device.
Thank you😊😊
Hello @cesarrr61 adverts crashing the game has been an issue for over a year now, but unfortunately there is currently no fix for the issue. All you can do is avoid playing the adverts.
Personally I have found that the issue resolves itself after a week or so when the faulty advert is rotated out of the play list. Conversely this also means that the issue will reoccur when the faulty advert is rotated back into the play list.
The issue is supposedly under investigation, but as I said the issue is over a year old now.
So basically it sounds like the creators don’t care if we lose a life, our boosts, don’t get our next levels or lose everything when a game crashes even tho some of us spend a lot more money than we should for a GAME but it is something we enjoy playing that’s on us. But for the creators to not offer any compensation like a free life, some gold bars anything is very upsetting.