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🎄 Tree topper - How to claim the rewards!

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Comments

  • Lindark
    Lindark Posts: 5,713

    Sorry to hear you're having trouble with this feature! There have been quite a few reports about it being buggy, hopefully it gets ironed out soon. Check back and let us know if any of the feedback here has helped ya out :)

  • Clarisacarabali
    Clarisacarabali Posts: 1

    Level 1

    My tree topped wins disappeared before I was able to play ,😠

  • RBlack85
    RBlack85 Posts: 0

    Newbie

    I did the Tree Topper game and I won 1 and 1/2 hours of the stripes and bag bomb candie, 1/2 hour of the fish, as well as 1/2 hour of the coconut wheel. I claimed my prizes and have not received them. I also claimed my prizes from my team goal and did not receive my hour of the color bomb. How can I get these if they're not showing up?

  • Sukanta_Biswas
    Sukanta_Biswas Posts: 24,932
    https://community.king.com/en/candy-crush-saga/discussion/357872/why-did-i-not-receive-my-rewards-from-the-tree-topper-game

    Welcome to the King Community.

    In fact, the Tree Topper event is a risky game and there are chances to win prizes in each stage of this game but with the risk of losing the entire prize in each stage that you have already won from this game. HERE you will find details about how the event works.

    Moreover more detailed information is here.

    https://community.king.com/en/candy-crush-saga/discussion/357837/tree-topper-how-to-claim-the-rewards

    Thank you!

  • Glenn1972
    Glenn1972 Posts: 16,650

    Hello @RBlack85 , welcome to the King Community!

    For any missing rewards you can email Player Support directly from the game or you can contact them Here, please include you game ID

    You may want to do some shooting to see if that brings you a resolve

    Please log out, update your game App, restart your device and login, if playing through browser please clear cache/ history. And login again.

    Let us know the result by replying below 

    Thank you

  • Lindark
    Lindark Posts: 5,713

    The Tree Topper sure is tricky! You may have chosen to keep playing instead of claiming your rewards and lost them :( But that doesn't mean you can't try again! Good luck and cheers :)

  • Lakierem
    Lakierem Posts: 1,038

    Hi everyone, I ve did it many times won or lose no matter what! Thk

  • claudia88
    claudia88 Posts: 4

    Level 1
    edited December 2021

    (EDITED by CM - Unsupported language) 

  • nasu472874
    nasu472874 Posts: 3

    Level 1
    https://community.king.com/en/candy-crush-saga/discussion/comment/1944955#Comment_1944955

    I sent a form regarding this issue, which I'm STILL having. I select "Give up" and claim my rewards, and most of the rewards are missing.

    There isn't any response when using that form. They sent me an automated email back that told me to post about the issue on this forum. Does the support team actually read any of the bug reports people send them?

  • Glenn1972
    Glenn1972 Posts: 16,650

    Hello @RBlack85 , I assure you that the reports are read and passed on. It appears that this gonna take awhile for a fix.

    I'm sorry for the inconvenience this has caused you

    Work on these matters continues by the Candy Crush team

    Thank you for your patience and feedback

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