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Why is my game closing once I click play?
There were some issues with the game on the Windows app that caused the app closing down or crashing.
This has now been fixed!
If you still have issues with game when playing via the Windows app, please try our trouble shooting steps HERE.
Yes it's happening to me as well. The game loads and when I hit play the game crashes to the desktop. Please fix
I get same game loads then shuts down when you press play. Any chance of a cure soon?
Hi and Welcome to the King Community
Please check this page and Let me know if its works
Hey guys, are you all playing on Windows 10? It just happened to me with Windows 10. I uninstalled and reinstalled the game and it's still happening. It allows me to log in with my King account. Then I click on play and it opens. I see the map but then shuts down.
I just tried to open the game on my phone and that works so it has something to do with Windows 10.
We need to tag a couple of the game moderators, @bearwithme @kiara_wael @Sukanta_Biswas and also the manager @Crazy Cat Lad so that this issue can be escalated to the studio.
Please check this page . hope its help
Looks like this is the second thread on this problem.... can we please have somebody look at it? Time is running out on my Chocolate Delux box last game to play to win????
Diddo, Game closes out when you click "play".
Diddo, Issues with game. Game loads but just closes out when you click on play.
Oh this is so so stupid. I have 1 hour left to win the Chocolate delux, but cannot access the game? It loads fine, and then as, it switches off. Please how can this be??? I have cleared the cache, rebooted, restarted, etc.... History cleared, so I've done my bit on this side. Obviously a King problem on Win 10?
worked really hard and saved my last 5 lives to play and win this today for lunchtime rest , and now I suppose I won't get it.......... again....
This never happened before.
@LindQ
Are the developers working on this problem?
Thank you.
Yes, but it doesn't have anything to do with Mindful Journey for me. It shuts down as soon as I hit Play before I even get into the game.
Same here. When I click on Play, the whole window closes. I even threw away all of my boosters because a pinned post here said to reset the game if it doesn't load.
That's exactly what is happening to me.
Yes - see discussions, several people reporting the same problem.
For me, it crashes as soon as I hit play. The first time it happened, it showed the "Even Dexter needs a break" warning at the top, and then the whole window closed when I hit play. Since then, it loads the main screen but closes when I hit play, but if I click on My Account or the settings icon, it will go to that, just won't let me get into the game. I eventually threw away all of my boosters by resetting because that's what a post here said to do, but it still doesn't work. If there is a problem with the game for everyone, it would be nice if they would post it here instead of instructing us to reset so that we lose everything. If and when I ever get back into the game, I'm going to be livid if I have lost my progress along with my boosters.
When I open Candy Crush Saga and it goes to the "Play" button, I press it and it closes out immediately and puts me back on desktop. What can I do to get it to play?
Same here, as soon as it gets to the new Mindful event screen it crashes out, I've tried rebooting etc. etc. nothing works. I thought "mindful" was supposed to be relaxing not frustrating.
After the Sam's Streak, it tries to load a Season Pass event, and crashes. The Season pass actually loaded for me once but once i exited it the game then crashed anyway.
Game starts loading and gets to Play. When I click on Play the game shuts down. Anyone else having this problem.
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Which device are you play , Please check this page Here. Let me know if its works
Same here, I think it is caused by the latest version update in Windows 10. The version number is 1.2180.3.0. Once again, rely on the Free Quality Control Officer.
Me too !! Reinstalled but no joy.
Same thing is happening when I try to play, but I am using windows 11.
Same here
I guess this may help:
https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading-on-mobile
@kiara_wael
You are incorrect. This is clearly a King problem. Who can/will fix this on King's end?
Every time I log in to play Candy Crush I get so far and then it closes down. How can I stop this happening?
I had the same experience. This is just because of the new seasonal update.
You might probably experience this issue if you're playing on PC
I was playing Candy Crush earlier today successfully however now after I load it and press play it exits from the app. Restarted my laptop several times and tried numerous times with no luck.
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page
Thank you for report it will give this feedback to the Game Team , Meanwhile please check this page Here
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Hola por que no hacen mĆ”s divertida la aplicaciĆ³n y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
