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Purchase Failed! No money has been removed from your account. Keep getting this message!
Cathleen_Carey
Posts: 1
Level 1
in Support
I have always been able to purchase in-app using Itunes on my ipad. This weekend I tried and kept getting the Purhcase Failed error, didn't even have an opportunity to enter my itunes password. I checked with Apple and there is nothing wrong with my account. I am able to purchase other things.
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Answers
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Hi Cathleen!
Try switching from WiFi to 3G/4G to see if it's an issue with the Internet connection. Also I suggest you check iTunes/Google Play for updates to the game.
Cheers :-)
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MYSTERY SOLVED!!!! I had this issue for 2 weeks and tried everything here with no help. Even updated my devices. Finally realized I had my date set ahead from getting more lives and as soon as I fixed that the problem was gone. Ahhhhhh!!!!!!!!!
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I’ve reloaded app and restarted phone and keep getting purchased failed comment. Signed in using Facebook. Huh?1
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I’ve reloaded app and restarted phone and keep getting purchased failed comment. Signed in using Facebook.
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HI @lisathaas and @atasteofdfwbowling, they are going to ask you to do some troubleshooting so let's get that done first. Clear the history and make sure that you have the most recent version of the game. Then click on one of the links below to complete the troubleshooting.Please let me know when it starts working again.
Browsers
https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update
IOS
https://community.king.com/en/blog/discussion/246638/is-your-game-crashing-on-an-ios-device
Android
https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device
Below are a couple of links to check your mobile devices:
Why can’t I connect to the Apple store
trouble connecting to the Google Play Store.
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Hey I've had the issue where I payed for the gold bars money has been withdrawn from my account too but the candy crush app shows the "payment unsuccessful " message this happened twice already and i just lost the money
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Hello 👋
Welcome to the sweet King Community
I'm sorry you're having this problem.
I am very sorry but from the Community we cannot manage problems in purchases, due to privacy issues. You must contact technical support directly from your game.
Please read 👉 HERE and 👉HERE all the information.
Thank you and keep enjoying
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