Welcome to the Candy Crush Saga Community
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How do I contact the team directly? It seems comments on this forum are not being redirected to the programmers. I would just like an honest answer why recently the game play has suffered.
Hello @Nigel_Cleaves well the potential is here for information to get back to the programmers, but I am not certain if that happens. Our Community Managers @Crazy Cat Lad @Pounawea actually work for King, so should be able to communicate directly with the programmers.
As far as I know there is no direct way of speaking to the programmers as even if you use the Player Support function this is just a Help Desk style of help and not the programmers.
You can try the Player Support, but I doubt you will get anything other than a standard response from them.
If you want to try something different you can try emailing them using this email address ccsmfeedback@king.com;
Wow, now that’s a ridiculous amount!!! I guess my theory is wrong.
@Alienscar no problem. I would like to get answers too.
I notice the mention of competing with the Troll. What kind of contest was that?
@Alienscar thank you.
I thought the same thing as @MiladyR.
My weekly race disappeared a while ago - weeks? months? I’m not sure how long. When it reappeared I was at 278 levels, which obviously is not my total for this week. I figured it was a cumulative total of all the levels I had passed since it disappeared.
There seems to be a serious problem where I am ahead in first place and another player comes out of nowhere and overtakes me by HUNDREDS of wins. This has happened the last 2 weeks in a row. I had 86 wins, 2nd and 3rd had 8 and 9 consecutively and within minutes someone came up with 303 wins. When is this gonna get fixed? People are going to stop playing if there's no chance to win legitimately.
Hi and Welcome to the King Community
At the moment due to temporary problems you are facing such a problem. Work is underway to resolve the issue and you will find detailed information