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The Milestone badge in the game can be claimed after completing the Milestone Challenge. The challenge will appear in a pop up in your game after passing the milestone level.
It will also be available under the Events tab for one week. You will need to complete it within that time to get the badge to your avatar. After one week the challenge expires.
Hello Susan have you got a level 10,000 banner? If you have you won't get an 11000 banner automatically as the banner isn't updated as you pass each milestone level. The only way you will get an 11,000 banner if you already have a 10,000 banner is if you receive the Milestone Challenge in your feature. If you don't receive the Milestone Challenge then your banner won't get updated to level 11,000.