Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Why is my avatar/picture blank?
A friend asked why my picture is blank now. I can see it on mine but it's blank for them. I don't know if it's on everyone's or just theirs.
I didn't change anything on my end that I'm aware of unless it was by accident.
Do I need to do something to get it back?
Thanks.
Best Answers
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Hi @Kerrie! 🌸
This is occurring after the issue encountered on Facebook on May 14th. Some Facebook players are able to see their own avatar but not that of their friends. I noticed that it only happens on the mobile App and not on the PC. It is not known when it will return as before but hopefully as soon as possible.
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Hi Tess92
It's not only on the mobile app. It might be occuring on the mobile app, but pictures and avatars of facebook users (cannot see what device they use) are not visibe in the friendlist nor on the playfield for me. I'm a king account user playing on a windows desktop. It occured at the same time as the issue with Facebook.
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Hi guys!
If you still have an issue with your or your friend's avatars not showing up in the game, please make sure you have the app updated first.
Then try with disconnecting the game from Facebook. Force close/ stop the app and restart the device.
Open the game and reconnect to your Facebook account.
If this doesn't help, please let us know and also post a screenshot of the game and issue so we can take a closer look at this.
Answers
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Hi and Welcome to the King Community
This is only a temporary problem because Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Check app update - Log out game - Restart Device - Open game and Log in,
