Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi guys!
If you still have an issue with your or your friend's avatars not showing up in the game, please make sure you have the app updated first.
Then try with disconnecting the game from Facebook. Force close/ stop the app and restart the device.
Open the game and reconnect to your Facebook account.
If this doesn't help, please let us know and also post a screenshot of the game and issue so we can take a closer look at this.