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Hi there, sorry for the delay in responding but thank you for writing us here at King Care. We are trying our best to keep current with the messages here in the community, so please bear with us as we address very old messages. Are you still having this issue? Do you still need help?
Hi bkarora and welcome back! 😊
Candy Crush Saga has now a capacity limit of lives in the game.
If you exceed your daily limit, you cannot receive lives from friends. Currently, you may not even receive lives for an issue that is under investigation, please check this post.
Feel free to write a new thread other than this one from 2017.