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❌✉️ No Lives received/ inbox empty (fixed)
Crazy Cat Lad
Posts: 14,021 Community Manager
We are currently investigating why some players are not able to receive Lives in the game.
Please note that there is a capacity limit now in the Lives, find more info HERE. If you are under your limit though, you should be able to receive new Lives from friends.
We are looking into this issue why no Lives are received of some players.
We will keep you updated on this on the thread here.
Thank you for your patience!
Best Answer
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Crazy Cat Lad
Posts: 14,021 Community Manager
This discussion has been closed.
Answers
My messages envelope is always open/empty. I have requested lives dozens of times in daily play and never received any, and there is no way for me to send lives, nor do I ever receive requests for lives. I have updated my app and that didn't change anything. This was not the case when I played in the past. What has changed?
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3 · Helpful 1Woah! Sweet 2Love HahaPlease troubleshoot by updating - rebooting - restarting etc.
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0 · Helpful Woah! Sweet Love HahaHi and Welcome to the King Community
Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.
Please check this page about lives
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1 · 1Helpful Woah! Sweet Love HahaWelcome to the King Community.
If you playing this game through Facebook connection,it may also be that you are having problems keeping the game connected to Facebook so please also try the following steps:
1. Please download the latest version of Facebook and the game from the App Store.
2. Check if you have the latest software and app version on your device.
3. It's also worth disconnecting your game from Facebook, force closing all apps, restarting your device and then reconnecting to Facebook.
4. Try to use a WiFi connection instead of using your cellular data when opening the game.
Also, don't forget to make sure that the game has access to your Facebook friends list since this permission will automatically expire from time to time. If the game hasn't the access all lives will stay blocked. Check here for more help on this.
I hope to hear from you soon.
Thank you.
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0 · Helpful Woah! Sweet Love HahaIt may be possible your friends are not choosing to send you lives for a while. Sometimes this happens to me.
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5 · Helpful 1Woah! Sweet 3Love 1HahaThanks to all of you for the help. I did all the updating, rebooting, restarting and had consulted the helpful link that kiara_wael and Sukanta_Biswas also provided. I am playing on a mobile device, not connected to FB, so these are not friends I know IRL. I think Lindark may be correct. Maybe when we are at higher levels with more experience, others in my group will be more interested in giving and requesting lives. Since there were no other answers I hadn't addressed, I will assume the game is working as it should. I was worried that others' requests might not be getting to me, but it looks like this is not a problem others are having.
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0 · Helpful Woah! Sweet Love HahaWould you please fix the app that we receive our lives. It's been on and off for days. Thanks
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0 · Helpful Woah! Sweet Love HahaHi and Welcome to the King Community
Thank you for the feedback. Make sure updated your Apps. Please check also this page
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0 · Helpful Woah! Sweet Love HahaDo you mean you are not gaining one life every half hour? Try rebooting your phone :)
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0 · Helpful Woah! Sweet Love HahaNot on a phone, on a lap top. I'm not receiving lives friends send
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0 · Helpful Woah! Sweet Love Haha