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The strawberry shortcake ad is broken and don’t let You close out after it’s shown. It’s forcing a restart of the game which is really frustrating. I’m in an iPhone 12 in case info is necessary.
We had some issues with ads freezing the game, but this should already be fixed.
If you still experience this or the issue comes back, please post about this in our Support area here:
Very frustrating! I have to restart my iPad to get rid of strawberry shortcake!
I have wasted 1 hour of free color bombs and striped candy and 1 ufo on this crappy Strawberry Shortcake ad. I’ve reported it every time. One time I had a free board scramble and was forced to use 9 gold bars in order to continue. Fix this issue and give us some boosters to make up for this!
Is there an estimate on when this might be resolved?
Stilll broken, do we know when Strawberry Shortcake will either be fixed or removed?? Very frustrating!!
same issue. Frustrating as hell. Lost all progress and had to use gold bars accumulated to get back to where I was before. Can’t click on any ads because if this one comes on I am screwed. Should not be that hard to take it down!!
Ditto the problems with the Strawberry shortcake ad. Please delete that ad. It is most frustrating and is a rip off of lives and boosters.
https://community.king.com/en/candy-crush-saga/discussion/370188/adverts-still-crashing-the-game
It is not just the Strawberry Shortcake advert @tanklette it is most adverts. I can't use the Magic Shuffler because every time I watch and advert it crashes my game.
It is similar with my moves adverts every third advert crashes my game.
No one here seems interested in the issue.
Thank you for reported , will pass this to the Game Team !
this as is not interactive and you cannot close it out. Please remove it from the game.
Hi and Welcome to the King Community
Could you please take a screenshot ?
Thank you for reported, will give this feedback to the Game Team !
Please get rid of the Strawberry Shortcake ad. It locks up the game and makes you lose rewards and bonus moves.
Same issue. Unable to close out the Strawberry Shortcake ad therefore you lose bonus moves. Can someone please fix this.
Every time it loads it forces me to restart the game. This has caused me to lose my streak - during the Pot of Gold event. Bummer. I actually have a bit of time to play today but keep running into this issue and so am moving on to other things.
And Candy Crush Jelly is doing the same thing.
I am having the same issue with the Strawberry Shortcake ad. Please fix it.
Why does your new strawberry shortcake ad lock up my game?
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I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
