Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
🎂 Candy Crush Soda is celebrating it's 10th Anniversary! Join the fun and win prizes, check it out HERE! 🥳🎉
🌟 Introducing new community titles and rewards – your Road to Legend starts HERE! 🌟
⛔ Candy Royale pop up freezes the game app! (Know Issue)!
When playing CR after completing a level it shows how many are left in the game. I get that but when the CR icon disappears my screen goes blank and freezes. I must close the app and log back in to unfreeze it.
Another thing lately is if I don't finish all 7 it doesn't always keep where I was when I leave the game it kicks me out.
I seem to be getting the same number left in game for every level each time I play. I played 5 times yesterday and this is what I got for each try.
1st- 97_93_90_80_75_65 kicked out
2nd 97_93_90 kicked out
3rd 98_95_90_68_68_63 lost last level
4th 97_93_86_76_62_32_25 won 20
5th 97_93_86_76_63_48_26 won 19 and this was in a different profile.
Are these recorded times like episode race? Someone mentioned they usually get the same results every time for the first three 97_91/93_83 and that's close to what I get. Does anyone else find they're getting almost the same results each time they play?
Different issue but when I signed in today my score in the Cauldron Challenge was erased and I'm at zero now.
Comments
-
-
I've noticed this annoying thing too - no matter what level I start at - easy or nightmarishly hard - it often goes to 97 after first level. I pretty much doubt this is legit.
Yes, it's like the Episode Race - those players had already finished the 7 levels, i.e. it's not a live competition but one against their recordings.
I had this new Challenge reset a few times for me so far. Luckily, everyone starts from 0 when it does.
-
I sometimes get a blank screen (just a background image) after beating a level and clicking ok on things. It might only happen in conjunction with the win 7 levels in a row feature. I tried clearing data/cache and uninstalling/reinstalling the game. Still happens and now I lost all my boosters (including over 20 each of the big 3 boosters).
-
Welcome to the King Community.🥰
As per your screenshot I think your game app is freezing and it might be due to device related issue so you can follow some troubleshooting steps by following below link.
The boosters that you collected or purchased are stored locally in the device memory and the boosters will be completely lost due to app error, app crash or uninstall the app. Since the boosters do not sync with the game server, if they are lost somehow, they cannot be recovered.
However, if you purchased the boosters but lost the boosters for such reason, you should contact our Player Support through app help center.
Thank you.
-
Maybe it happens because I switched from Galaxy Store to Google Play Store? (And I haven't been logged in to the Galaxy Store... I'm not sure if I was logged into the Google Play Store but I think so... I'll have to test whether I have issues if I'm logged into both of them)
Regardless, it definitely happens for the compete against 100 people and win 7-in-a-row minigame.
Related to this issue: sometimes I get to a screen after beating a level and I can't (X) out. It shows the (X) being pushed (it becomes indented when I put my finger on it, and unindented when I lift it up) but nothing happens. If the game was frozen it wouldn't do that.
-
Hi All 😀
We’re experiencing an issue where the game freezes after you finish a level. We are unaware of any workarounds for this issue so in the meantime, you need close the game and restart it.
The good news is that the studio is already hard at work on a fix and will do its best to resolve the problem quickly for you.
We’re sorry for any inconvenience caused and keep an eye on this thread, as we’ll get this problem fixed as soon as we can 😉
Have a sweet day 🍭
