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I got a new phone, on my old phone my account is linked to an email that is now deleted and I have forgotten the password, is there anyway I can still transfer my levels?
Since your Kingdom account is not active, you will not be able to sync it with Facebook. If you already have a Facebook account, uninstall and reinstall the game app, then connect the game to your Facebook account.
Give me the required information once the game is connected to Facebook👇
Your new Game Id, How to get details HERE.
Let me know what level you were at.
Thank you.
You can log in with your Facebook profile but in order to do that you gotta log off of your King account first. If this is the first time you're doing it, it should link both accounts, thus syncing your progress, enabling you to change devices.
A word of warning though - once you've logged off, it will not be possible to log back in, since you don't remember your password, and there's always a chance your progress will reset to level 1. I hope this won't happen, since you don't have other accounts but you never know.
This said, you should proceed with caution and make sure you have all the screenshots you might need for your support ticket.
Thank you! I only have it linked to my king account but I cannot figure out how to change that to a Facebook account. Is there any way to do that?
Hello, Mr. Plain Newbie,
Do you still have your old phone? If so, take a note of your user ID by going to My Account (from the landing page or via settings in-game) and double tapping on the King logo at the top to reveal your user ID.
With this and some screenshots of your progress (latest map position where your level and gold bars are clearly visible) to hand, you can write to Support either from inside the game app or by going to the support page here: https://soporto.king.com
You can then describe the situation and drop a link to this very thread where help was offered to you, just in case you get a different response.
By the way, have you linked your game only to a King account? What about your Facebook profile?
Good luck and have fun! 😝
Yes I would love to do that, how can we start?
Welcome to the King Community 🥰
We are very sorry for your trouble but we will be happy to help you with correct information. Since you are unable to access your email it will not be possible to retrieve your original game progress as your original game progress was saved via that email.
However, we have other ways to get your game progress back manually ie you need to create a new account and we will be able to manually set your game progress to that account.
In short, you can start the game from the level you were at, with a new account, and let us know if you want to.
No there is no way to reactivate the email as it has been deactivated for over 30 days.
Is there a way to reactivate your email address to reclaim the account?
Hi and Welcome to the King Community
Congratulations for your new phone. Please check this page for help
New here? Sign in or create an account to join the fun.
why is it you’ve basically made it impossible to pass levels unless the player pays for extra moves??? This game has become a joke! I’ve played the level I’m on about 100 times and never came close to passing if??? Is this just a money grab at this point because it 100% feels that way!!!
Cannot make in app purchases. Works one day then goes for weeks with “cannot connect”. I’ve tried all the suggested fixes but nothing works! King is losing money. Please fix!
Hello, I am trying to get Candy Crush Saga to work on Windows 11. So I was hoping someone could merge my account 2112260453 to my new King account, which is numbered 16129197945 Thank you.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
i was well on my way to completing the pins but the app restarted and now them pins tab is no longer available
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
