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I used to be able to find all my boosters and friends under the avatar but nothing happens now when pushing/pressing/clicking the avatar. Is this correct?
OK, it worked on the tablet. Now when trying on the phone it works as well! Must be some kind of glitch ...
And I refuse Facebook so that was not in the equation.
But apparently, problem solved!
I use Android phone. I have to see how it looks at my Android tablet.
For me it is not a blank page, for me nothing happens when I try to press the avatar, it just "shudders" and then nothing.
I am logged in on my account, I have contact with the account, I have restarted the phone. No change.
I'll be back regarding the tablet, though.
Helloes,
This is a known issue, dating as far back as Sept 2021. Here are just a few reports:
Help! Why is My Profile Booster Page Blank?
Why can’t I access my profile? :( it’s blank
My inventory box is empty
iOS 14 - Profile page is blank
There are others but I wanted demonstrate how old this issue is, yet there doesn't seem to be any explanation, nor solution.
Going to tag @QueenB here, because a statement is well overdue. Not a single player has been given a working solution so far.
@Peztis Whatever you do, do not reinstall the game (nor delete app data), because you will lose all of your boosters. Reinstalling has proven to not work anyway.
By the way, are you an iPhone user? It does look like, as @Alienscar suggests in one of the threads above, only iOS users are affected.
Do you have an iPad? Someone writes that it works OK there. If you have a computer, there are other options to play, although right now you just can't see your inventory and friends.
I'm afraid I don't have another suggestion. Maybe try another Internet connection?
You should backup the game on iCloud (or iTunes) to make sure you don't lose your inventory while troubleshooting this issue. Make sure you're logged into your account when you do the back-up.
You should probably just wait until the issue hopefully resolves itself for you in a future update.
Did it start just overnight? Has anything changed in your circumstances?
You should report the issue to Support and let us know what they tell you. If they give you a generic response at first, just reply back until you received a personalised response.
Good luck! 👍
Do you play with your phone or on Facebook?
Try to do a Force Stop on your device and Clear Cache (don't clear DATA). If you have your game synced to Facebook you should check if the game’s permission is still valid.
Hi and Welcome to the King Community
Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
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its not fair for some players to not have a feature that other players have please make an update that makes the game the same for all accounts my id 1548936986
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Pins collection i finish it I didn't received my reward.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
