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Why can't I connect to app store?
BernardMbugua
Posts: 4
Level 1
in Support
I can't connect to app store, after I finish a game, I cannot get the extra moves.
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Answers
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I can't access app store to get extra moves
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Hello, @BernardMbugua and @ch930,
What device are you playing on? What is your country of residence?
Have you ever been able to access the store? If yes, when was the last time and has anything changed since?
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Welcome to Sweet King Community! 👑
As wykoon the Community Hub Moderator suggested to solve this issue 👇
The loading issue may be due to the app/game not properly connected to the game server. It may be caused by unstable network connection or game server not working properly.
Thus, do try to exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that, go to the shop tab and start your purchase.
Please also check that you have not make any in-app restriction in your device. To deactivate restriction, please read here and select the applicable topic, then do the opposite as the article is about restricting in-app purchase.
I hope my answer above give you some insights in solving your issue. 👆😉
And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. 😉
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
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Huawei Y8p, Kenya.
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Seems you have a newer Huawei device, which means it doesn't have Google Mobile Services, which explains why you can't connect to the store.
I'd suggest updating your AppGallery, then search for Gbox and install it. Hope this will solve the problem. If necessary, reinstall the game through Gbox, if it's available. You'll lose your boosters but I guess you don't have that many anyway.
Good luck! 👍
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