Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
AsΒ wykoon the Community Hub ModeratorΒ suggested to solve this issue π
The loading issueΒ may be due to the app/game not properly connected to the game server.Β It may be caused byΒ unstable network connection or game server not working properly.
Thus,Β do try toΒ exit game to the game page, disconnect from internet, wait for few seconds before reconnecting back to the internet, click on the play button and play a level. After that,Β go to the shop tab and start your purchase.
Please also check that youΒ have not make any in-app restriction in your device.Β ToΒ deactivate restriction, please read hereΒ and select the applicable topic, thenΒ do the opposite as the article is about restricting in-app purchase.
I hope my answer above give you some insights in solving your issue. ππ
And youΒ can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community)Β that youΒ can use the boosters to beat any tricky levelsΒ too. π
β οΈΒ Need more help?Β CheckΒ ourΒ FAQ:sΒ HEREΒ andΒ Help CenterΒ HERE!
The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.
This also means that the video ads will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.
And you can also still earned more free boosters (gold bars) by another in-game features/events (also contests on this community) that you can use the boosters to beat any tricky levels too. π