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I'd earned 11 gold bars and was playing CCS in a too-tired state and after failing to complete a level, I accidentally clicked on the continue button instead of the give up button. There is no "are you sure?" confirmation, which of course I wouldn't have clicked on. It's always too easy to click on the continue/green button. For the continue I received 5 extra moves but I would have needed easily 25 more moves. I immediately quit the game with those 5 moves unused. I hoped that by doing that the game would realize that I didn't use those moves and reimburse me those gold bars, but that never happened.
Hi Alien4005, thank you for writing us here at King Care. Were those gold bars rewards or purchases? If they were purchased, payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
They were rewards, not purchasesHi Alien4005, thank you for writing us here at King Care. Were those gold bars rewards or purchases? If they were purchased, payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
AIien4005 said:They were rewards, not purchasesHi Alien4005, thank you for writing us here at King Care. Were those gold bars rewards or purchases? If they were purchased, payment issues involve sensitive data and require personalized support we do not support these queries in the community. You can find the steps to take here: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
But first you need to get your user ID # : https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it#latest
Once you have the number, please complete the contact form from this link: https://soporto.king.com/contact