📩 Email notifications: customise your experience in the forum!

kendallhawkins · June 2023

I purchased gold bars to continue a level but the game froze and I didn’t get to continue the level. It still charged me

Diamond_Lim · June 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2657072#Comment_2657072

Please report this to their Player Support team here and then ask and send your Game ID (How to find your Game ID), so they will contact and help you soon. Thanks.

líon99 · June 2023

Hola! Tengo pocas semanas en este increíble juego, pero tengo una duda, porque ya no me aparecen las opciones para ver videos y obtener recompensas, además qué cuando inicio la temporada de Jonas B, desaparecieron todas mis recompensas ya acumuladas!! Porque es esto!??

Gracias por leerme.

Diamond_Lim · June 2023

@líon99 - Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your discussion and comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding!

mariacele123 · June 2023

https://community.king.com/en/candy-crush-saga/discussion/303325/email-notifications-customise-your-experience-in-the-forum

*Edited by CM: 🤔 Oops! Please repost in English so everyone can understand - Our House Rules

PoolqPlyr · June 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/859491#Comment_859491

Beautiful flowers.

esthertan · June 2023

My computer and cell phone are not synced to the same level. How do we get that done ?

Diamond_Lim · June 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2686444#Comment_2686444

Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! 😉

If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) then waiting for their team will contact and help you bring back your saved progress soon. 😉

malue · June 2023

Hi I’m struggling with retrieving my game it’s bn days now saying error connection pliz help

Diamond_Lim · July 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2690940#Comment_2690940

How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope this helps.

⚠️ NOTE ⚠️

If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.

Also check more information about connection issue here as mostly of the players asked this issue too.

📩 Email notifications: customise your experience in the forum!

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