Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hola! Tengo pocas semanas en este increĂble juego, pero tengo una duda, porque ya no me aparecen las opciones para ver videos y obtener recompensas, ademĂĄs quĂ© cuando inicio la temporada de Jonas B, desaparecieron todas mis recompensas ya acumuladas!! Porque es esto!??
Gracias por leerme.
@lĂon99 - Sorry for your reply because we can only use English Language that we can understand and help you on King Community. Don't worry! You make sure use Google Translate to translate English Language and repost your discussion and comments with using English Language on next time. You can also read the House Rules here as it's very important to be read about King Community! Thank you for your understanding!Â
Don't worry! You click here to read to follow these troubleshooting steps of this problem that I hope this helps and you can back to your current level on this game! đ
If it's still not worked, you click on "Contact Us" then you ask a problem and send Game ID (How to find your Game ID) then waiting for their team will contact and help you bring back your saved progress soon. đ
How about you follow these troubleshooting steps of Crashing/Freezing issue/bug here (any device) that I hope this helps.
â ïžÂ NOTE â ïž
If you want to try uninstall and reinstall steps, you have your gold bars and level progress are saved/transfered but all of the boosters and inventory lives are lost and some events will be reset or gone when you save your progress completed with your Facebook or Kingdom Account connected.
Also check more information about connection issue here as mostly of the players asked this issue too.