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Hi there!
Which device do you play on and do you get any error message when trying to access the store?
Y5 Huawei yes I do get errors
Hello, Mr/Ms Newbie,
Welcome to the forum! 👋
Your device's firmware was most probably updated after the US ban on Huawei, so it doesn't have Google Mobile Services. As a result, you cannot access the app store to use your gold bars.
Take a look here for a possible solution. Hope it helps you too. Don't forget to write back.
Good luck! 👍