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Cannot collect my gold from candy royale
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Answers
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Hello, kind Sir,
Welcome to the forum! 👋
Do you have screenshots of your progress through the Candy Royale event? What about a "before" and "after" screenshot to show your gold bars?
It's somewhat possible that the Double Candy Royale event is bugged. I'll randomly tag @QueenB here, as this isn't the only thread about the same thing.
I've seen the notification but haven't got to actually play the event, so wouldn't know if there's a problem.
The regular version, however, works just fine.
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Something is definitely wrong with the double event. Candy Royale is never on claimable status, as it's received immediately upon completion.
So, you completed 14-18 levels from the first try and got the grand prize? Do you have screenshots of the stages leading to the final stage?
If you believe you didn't get your reward, you should write to Support.
