Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Contacting support - waste of time?

I have been having issues with not getting boosters that I won on one of my devices but not on the other. I tried to log into my account only to realize that I had used an account that has since been deactivated because I didn't use it anymore. Of course I can't reset my password now, so I have been trying to contact support and all I ever get is an automated message telling me to "get your answers on our website!"

I created a different account so I could see if there was a way to merge my accounts or contact customer service in a different way, and there's nothing.

Has anyone had any luck getting an actual person for technical assistance? Or am I just on a wild goose chase?

Accepted answers

Oichi

Yeah, everyone knows contacting support is a waste of time. Every single time someone contacts support, they always give the most NPC response imaginable.

What do you mean your account has been deactivated? a King account? They delete accounts if it’s inactive for too long?

Keep in mind that boosters on any mobile device is saved onto the device and not any account you are saving progress onto. Accounts only save level progress and scores, not boosters. I think the windows 10 app on a PC will save boosters onto the account but the only way to access those boosters is by using another pc app logged into the same account,as boosters on mobile devices are always separate.

All comments

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718782#Comment_2718782

Tried that twice. I have heard nothing from a real person.

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718668#Comment_2718668

I tried that twice. Nothing.

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718475#Comment_2718475

Thanks again. I don't see the option to log out of my account, so I don't think I have a choice in the matter! I have been playing on the Chromebook and it's been fine. I've actually been winning a lot more often because the version that I had downloaded on my PC didn't have a lot of the things the Chromebook version has, like watching a video to get a few more lives. And I understand now that the boosters are saved locally, but I just realized they weren't even doing that on the PC.

So it is what it is - I will stick to one device, stay logged in, and if that Chromebook ever crashes, then my saga will be over :)

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/411613/contacting-support-waste-of-time

You will indeed always get an automated message if you contact Support. However if you then reply to that email you will get put through to a person who will try to help you. You must reply to the first email answer you get. Send a screenshot if you can with your reply.

christinewupp

@ElleRod If you report this to Support they probably really can help you. You will always get an automated reply on your first attempt which is their standard approach. The trick is to then reply to that email stating your problem again, then a helpful support worker will pick that up and hopefully retrieve your progress for you. Also, you won't get the same boosters on both devices in the same account. I play on two devices and only ever get the boosters on one of them, because boosters are stored on the device, not the account.

Oichi

https://community.king.com/en/candy-crush-saga/discussion/comment/2718342#Comment_2718342

I’m glad you got it figured out!

If you can’t reset the password to your king account anymore you should be careful to not get logged out or un install the app. So you don’t lose your progress permanently.

I understand what you mean to see if you can merge your accounts now, like move the progress to account with a new email that isn’t deactivated so you can reset your password?

Because if you log out, the game will start to use a local save file meaning you will probably get sent to level 1. So I am not sure if you could create a new account without losing progress.

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718304#Comment_2718304

Thank you, this is helpful.

It's not the King account, but the email account that I used to create the account. It was a Yahoo account that I only used for things that I thought would be one-off, or things that I thought would probably generate a lot of spam. The problem was that because the email account was filled with junk, I forgot to check in, clear out the inbox, etc. So Yahoo deactivated the email account for inactivity, which is fine because I was going to deactivate it anyway, but I had forgotten that I was still logged into the game using that email address. When I wanted to log in to figure out the booster thing (I thought it wasn't being synced or something - didn't realize the boosters were only saved locally), I couldn't remember my password and I can't reset it either, because it is sending the reset password to an email address that doesn't work anymore.

One device is a Chromebook and that's the one with all the boosters. I preferred playing on my PC because the Chromebook is old and janky, but honestly, it might work out better for me if I restrict myself to just playing on the Chromebook. Maybe that will help break my addiction! 😅 I spend far too much time on it anyway. So I just deleted the app on my PC and will stick to the Chromebook.

Thanks for your answer!

Oichi

Yeah, everyone knows contacting support is a waste of time. Every single time someone contacts support, they always give the most NPC response imaginable.

What do you mean your account has been deactivated? a King account? They delete accounts if it’s inactive for too long?

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718265#Comment_2718265

This is exactly what I've done, more than once, and all I ever get is automated responses telling me to check the website. It doesn't help even a little bit.

kiara_wael

Hi and Welcome to the King Community

Please try report Player Support Team here and tell your Game ID there. and try to send emails on weekdays Monday to Friday

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Oichi

Yeah, everyone knows contacting support is a waste of time. Every single time someone contacts support, they always give the most NPC response imaginable.

What do you mean your account has been deactivated? a King account? They delete accounts if it’s inactive for too long?

All comments

kiara_wael

Hi and Welcome to the King Community

Please try report Player Support Team here and tell your Game ID there. and try to send emails on weekdays Monday to Friday

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718265#Comment_2718265

This is exactly what I've done, more than once, and all I ever get is automated responses telling me to check the website. It doesn't help even a little bit.

Oichi

Yeah, everyone knows contacting support is a waste of time. Every single time someone contacts support, they always give the most NPC response imaginable.

What do you mean your account has been deactivated? a King account? They delete accounts if it’s inactive for too long?

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718304#Comment_2718304

Thank you, this is helpful.

Thanks for your answer!

Oichi

https://community.king.com/en/candy-crush-saga/discussion/comment/2718342#Comment_2718342

I’m glad you got it figured out!

If you can’t reset the password to your king account anymore you should be careful to not get logged out or un install the app. So you don’t lose your progress permanently.

I understand what you mean to see if you can merge your accounts now, like move the progress to account with a new email that isn’t deactivated so you can reset your password?

Because if you log out, the game will start to use a local save file meaning you will probably get sent to level 1. So I am not sure if you could create a new account without losing progress.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/411613/contacting-support-waste-of-time

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718475#Comment_2718475

So it is what it is - I will stick to one device, stay logged in, and if that Chromebook ever crashes, then my saga will be over :)

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718668#Comment_2718668

I tried that twice. Nothing.

ElleRod

https://community.king.com/en/candy-crush-saga/discussion/comment/2718782#Comment_2718782

Tried that twice. I have heard nothing from a real person.

PIN’s
when is the next pin season @QueenB @MountainMom @christinewupp cause they give gold bars twice and it is my favorite event in the game
Retrieve progress
can’t get my progress back
candy crush crashes candy crush candy crashes pet saga crashes farm saga crashes
All king games I play crash
PIN’s
when is the next pin season @QueenB @MountainMom @christinewupp cause they give gold bars twice and it is my favorite event in the game
Correct account
I have had problems with my phone lately, and sone stuff has been acting up. How can I check to make sure this is my account?

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Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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