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This is your chill zone! Talk about anything thatās not Candy-related with other Candy players!.
This has just happened and I have tried logging out and in again on fb - the only way I can play levels is to play offline and this does not allow me to save my progress or send lives etc. please help
That has worked and I have retrieved my level - thank you
This is helpful, thank you!
Have you by any chance tried reinstalling the game app? I know it's scary but it solve the issue most of the time as there might be a cache that needs to get cleared.
If your game progress is correct according to the screenshot, 10 434, then you should get your game progress back no problem as long as you make sure you connect back to the same account it is connected to now.
As for the boosters, they might deleted as they get stored on the device but if the game is backed up to an iCloud account, they might get restored.
Hello @LUFCALš¤ A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing the "Grey Screen" issue in your game!
It is not the issue with your devices, but the game itself! Unfortunately, nobody knows the reason behind this glitch and the Studio cannot find the cause!
We have been receiving frequent complaints about this but the glitch always gets resolved on it's own without doing anything by the player!
For some players, it took a day or 2. And, for some players, it took a week (max)! Hopefully, it will be resolved soon in your game also! Please do not reinstall your game as it will not resolve the issue and you will lose all your saved boosters and stored lives.
I would recommend you report this issue to King Player Support team, so that they can record the issue in the systemā¬ļø
Hopefully, the glitch will be resolved soon and you can play the game without any issuesš«š«
same thing happening to me, Iām using iPhone 12. Tried all suggestions, plays 1 level then greyed out & unresponsive
has anyone found a solution? I am having the same issue! I updated my phone, I have plenty storage, restarted my phone, and deleted and reinstalled the app many times. When I delete and reinstall it lets me play for a few rounds and greys out again. I also lose my boosters everytime I do this. š
Did you resolve this? The very same thing has just started happening to me. I deleted and reinstalled the app which worked for one play, but then the whole screen greyed out again. The only way I can play at the moment is by putting my phone on flight mode but then obviously I cannot use all the functions within the game.
Hello - does anyone have an update on how I can resolve this issue and get back to playing my game - thank you
Unfortunately the next time I went back into candy crush I got the same message about an issue being detected which is stopping me getting rewards and again pressed continue and the same thing happened as before - am I going to have to reinstall the app each time I want to play? š¬
Hi already restarted my device - I am using an iPhone but it is the same on my iPad - it has only happened since I got a message saying there was an issue with my ad preferences which is stopping you receiving rewards - I pressed continue and accept all and this seems to have started the issue. Version 1.258.0.3 updated yesterday
Hi there,
This sounds very odd š¤ do you mind sharing some screenshots of the screen when it greys out so we can have a look?
Also, which device do you play on and what is the game app version you have installed?
In the meantime, can you try restarting your device? Restarting your device (smartphone, tablet, etc.) can help refresh the system and potentially fix any issues related to the game's functionality.
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Please recover my progress level after reset my phone
hi How I can pass level 290 It is so hard Please supporting me
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereās my 30 gold bars after passing to level 6200 I fill cheated
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
