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I cannot close the ads
Hi everyone š
We are happy to announce that the issue with not being able to close an Ad after watching it should be fixed! Please restart your device if the issue persists and make sure you have the latest game app version installed.
Thank you for your patience and have a Sweet day š¬š«
Same problem here. Please hurry to update app
same with me but it's n ot all the adds, some of them are still okay.
Thanks I'll follow the other conversation.
Hi and Welcome to the King Community
Thank you for the feedback. This issues has been reported Here
Occured the first time today morning, now I am always getting adverts in candy crush saga, which I am not able to close after seeing them to the end. The x for close the add is there, but doesn't do anything. But it is not happening whith all adds?
since this morning the video ads can not be closed after watching them. the only solution seems to be closing the Candy Crush app and start all over again.
I canāt x out of the rewards advertising. The screen gets stuck on the advertisement. The only way out is to close the game and reopen it without the rewards.
Thank you all for reaching out to us but sorry to hear it's due to an issue affecting your game play š
We have passed on your feedback regarding Ads not closing and waiting to see what comes out of it as the team is working on reproducing the issue and see why this is happening to some of you.
We'll keep you updated š
Same with me.
Yea very frustrating
If you are playing on an android device @chhetriakash624 swipe down from the top of your screen to make the navigation bar appear then press the back button.
Same here, itās very frustrating if you click accidentally!
I am stull unable to do that
I have the Same Problems with the ads and you have to leave the Game. No chance to stop this and Go on. Hope you fix this very soon.
I tries alot of time
Thank you for reporting , Please force the Apps and Log in again
I am having the same problem! Frustrated
Iām having the same/similar problem in IOS. The local area video ads count down then show reward granted. Clicking on the reward granted X does nothing. If you open a link in the video ad and go back it goes from āreward grantedā to ā2 secondsā and wonāt count down. I have to force close the game to get out of the ad. Iāve tried resetting my late model IPad, still happens on local ads.
Thank you for reporting , In a meantime please force the Apps and Log in again.
I canāt collect my rewards after watching food panda advertisementĀ
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Problem with IPad for ads. After watching the ad and your done, it freezes and wonāt exit to the game.
Dear sir made a successful payment of 35 rs but 10 gold doesn't add to my account my user id is 4478944257 kindly check it. I have attached a ss of payment
From level at almost 13000 my level jumper back to level 20 on 05/12/2025 Can you fix it?
C como conecto la cuenta de correo a la cuenta del juego.
I would play this game a lot more if you offered a more relaxing option to NOT participate in the race. I find the race to be very stressful, which contradicts your motto to "sit back and relax". Sometimes I just want to play at my own pace but right now I cannot do that without losing my win streak. So I usually quitā¦
18471. I know you wonāt let me through on this level. Itās very frustrating
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
