Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything thatās not Candy-related with other Candy players!.
Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates šš
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
It was fixed over weekend but constantly getting the black screen again today. Please fix this. Quitting app does not clear problem
Back to normal over weekend, but same problem this morning
Issue still not resolved, I am using an Apple iPhone.
Iāve been having the black screen issue for the last two days.
Same! I know Iāve reported it alreadyā¦I finally reached Level 10,000 and was thinking of deleting the game. This issue with the Ads being an option, but not showing up is not helping. Iām giving it one more day, if itās not fixed, I quit. Itās supposed to be relaxing??? Not lately.
Whereās tech support? Why isnāt this issue being fixed? Itās been over a week now for me.
Welcome to the King Community š„°
The option to watch ad videos in the game had some issues and the issue was already reported. The game studio is also working to fix the issue and hopefully the issue will be resolved soon. You can checkĀ HEREĀ to get the latest information.
Thank you.
Everytime I play and it goes to commercial I get a black screen and lose my game I was playing
When will this problem be addressed
When will this be fixed itās very frustrating
Game still isnāt working itās getting very frustrating to say the least
Iāve been having the same problem for several weeks, I have reported the issue several times. They are probably tired of hearing from meā¦ However, the problem continues to occur. Itās very frustrating š„“
Youāre not alone. Itās been a problem for many players since the last update on August 18. Nothing is being done about it. Player support has not been helpful. Iāve been trying to get the problem resolved on my iPhone for 6 days now.
What is going on with Candy Crush canāt get videos the screen goes black have to shut down to get back to the game.Iāve never had problems with this now itās constantly doing that
That didnāt work
I donāt get adverts after update
These are the screens I get
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported for more infoĀ Here
After partially completing a level and I go to watch add to get extra moves my screen goes black and I have to kill the game. This has been happening for 2 days now, and was happening approx 10 days ago, but seemed to get resolved until now again
Same issue here on iPhone 13. Select the ad, no ad shows, just the black screen with white banner on top - I have to close my game and restart it or I try shutting down my phone and restarting; thatās not alleviating the issue now - it was earlier this week. So, safe to say, itās not fixed yet. Itās extremely frustrating!
New here? Sign in or create an account to join the fun.
Hola por que no hacen mĆ”s divertida la aplicaciĆ³n y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
