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Hi every time I try to get extra moves a black screen appears have to delete and start again very annoying.
Hi, everyone,
We wanted to apologies for any inconvenience you might be experiencing while watching Ads. We totally understand that this hiccup is causing a bit of trouble, and please know that we're fully engaged in getting it all sorted out for you!
It's a bit of a puzzle that's taking us a tad longer to crack than we hoped, but we're determined to find the perfect fit.
In the meantime, we didn't want to keep you in the dark. We're actively working on fixing the issue as we speak! While we work our magic behind the scenes, here's a little tip we've picked up along the way.
Some players have found that restarting their devices has been quite helpful. It might not be a golden ticket for everyone, but it's definitely worth a shot!
Thank you for your patience, your understanding, and your continued support.
Stay tuned for updates 👑🐝
Lots of reports about this issue. They might get it fixed on Monday. It's clearly a glitch at their end, which you can't do anything about. Just be patient and don't use the ads feature for now.
Just don't watch ad or stop play this game for a while. Reading this error happened before and again and again, there is no fix. Why bother to ask again.
It's 2024 and I see this issue has been happening for years now. Incredibly frustrating. Every ad is a black screen and I have to close the app and lose lives and progress. I've checked device storage and it's fine. Restarted my Samsung s21 multiple times. Grrrrr
Hello and Welcome to our Candy King Community @ChiefPontiac🤗
They were working on the issue! But, as you see, it kept coming back in one or the other Ad! The complaints stopped after September 13th! It means that the Black Screen issue was resolved then, isn't it?
With regards to the issue in your game -- are you experiencing the Black screen in all the Ads or just one particular Ad? If it is just one particular Ad, do you know which Ad it might be (sometimes, the brand name would appear first, then the screen goes black)! If you can give me as many details as possible, I will be able to report it to our Community In-charge👍️
I also need to know which device you are using and the App version you have right now.
Thank you and hope to talk to you soon🍫🍫
You would think King would monitor this forum and see how players feel about this ongoing issue. Perhaps they don’t care when free players like myself complain,
This is occurring every time I play this game. I have to exit the black screen and reopen the game. This seems to have been going on for years, without a fix. What is going on King?
Black screen when getting extra moves ! Why hasn’t this game been fixed
Screen goes black and have to completely shut down
It was corrected for a few hours and is now back. 🤦🏼♀️🤦🏼♀️🤦🏼♀️🤦🏼♀️🤦🏼♀️
The black screen of death is back. It stop’s progress and I have to exit and get back in every time. It was corrected last week. Is it possible to correct it again? No fun.
Hi and Welcome to the King Community
Thank you for the feedback. this issues has been reported for more info Here
i don’t know what ad it is as it comes up as a black screen with a white line at the top but it freezes my game
Admin delete this post
Delete this post
This is happening again, August 2023. Closed app and restart-shut down iPad and restart, neither worked. Please address this. FYI, this seems to happen to me at least once a month. Is it after updates? Please address and fix. Thank you!
FYI, no they’re not! After playing for 8 years and reaching level 12046, and after 9 e-mail exchanges with player support to no avail, the final advice to me was uninstall the app and reinstall risking everything I’ve earned to this point.
so disappointed. Am ready to delete the game because issue is not addressed and takes enjoyment out of the game.
Admin please delete this post to many replies not wanted.
I can watch the ad before playing, but screen going black when trying to watch to complete game. I have tried all suggestions. It is the game from what I am seeing here, not my phone. Any updates on situation???
Yep happened again to me today after finally building my streak back up .. getting really fed up with this now!
Black screen again,are you going to fix it ?
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Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
