Black screen when watching ads - 🚫 Issue reported!

kiara_wael · August 2023

Hi and Welcome to the King Community

Thank you for the feedback. this issues has been reported for more info Here

maagy · September 2023

The black screen of death is back. It stop’s progress and I have to exit and get back in every time. It was corrected last week. Is it possible to correct it again? No fun.

maagy · September 2023

It was corrected for a few hours and is now back. 🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️🤦🏼‍♀️

sandralee22 · September 2023

Screen goes black and have to completely shut down

sandralee22 · September 2023

Black screen when getting extra moves ! Why hasn’t this game been fixed

ChiefPontiac · November 2023

This is occurring every time I play this game. I have to exit the black screen and reopen the game. This seems to have been going on for years, without a fix. What is going on King?

ChiefPontiac · November 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2864181#Comment_2864181

You would think King would monitor this forum and see how players feel about this ongoing issue. Perhaps they don’t care when free players like myself complain,

PummyRaj · November 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2864181#Comment_2864181

https://community.king.com/en/candy-crush-saga/discussion/comment/2865402#Comment_2865402

Hello and Welcome to our Candy King Community @ChiefPontiac🤗

They were working on the issue! But, as you see, it kept coming back in one or the other Ad! The complaints stopped after September 13th! It means that the Black Screen issue was resolved then, isn't it?

With regards to the issue in your game -- are you experiencing the Black screen in all the Ads or just one particular Ad? If it is just one particular Ad, do you know which Ad it might be (sometimes, the brand name would appear first, then the screen goes black)! If you can give me as many details as possible, I will be able to report it to our Community In-charge👍️

I also need to know which device you are using and the App version you have right now.

Thank you and hope to talk to you soon🍫🍫

rachelaumann21 · September 14

https://community.king.com/en/candy-crush-saga/discussion/comment/2760484#Comment_2760484

It's 2024 and I see this issue has been happening for years now. Incredibly frustrating. Every ad is a black screen and I have to close the app and lose lives and progress. I've checked device storage and it's fine. Restarted my Samsung s21 multiple times. Grrrrr

ninhvu · September 16

https://community.king.com/en/candy-crush-saga/discussion/comment/3154793#Comment_3154793

Just don't watch ad or stop play this game for a while. Reading this error happened before and again and again, there is no fix. Why bother to ask again.

Black screen when watching ads - 🚫 Issue reported!

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