Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Black screen again,are you going to fix it ?
Yep happened again to me today after finally building my streak back up .. getting really fed up with this now!
I can watch the ad before playing, but screen going black when trying to watch to complete game. I have tried all suggestions. It is the game from what I am seeing here, not my phone. Any updates on situation???
Admin please delete this post to many replies not wanted.
so disappointed. Am ready to delete the game because issue is not addressed and takes enjoyment out of the game.
FYI, no they’re not! After playing for 8 years and reaching level 12046, and after 9 e-mail exchanges with player support to no avail, the final advice to me was uninstall the app and reinstall risking everything I’ve earned to this point.
This is happening again, August 2023. Closed app and restart-shut down iPad and restart, neither worked. Please address this. FYI, this seems to happen to me at least once a month. Is it after updates? Please address and fix. Thank you!
Delete this post
Admin delete this post
i don’t know what ad it is as it comes up as a black screen with a white line at the top but it freezes my game