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Why does my game look like this? The candies don’t match and I have no idea what is supposed to be what. Please help!
Hello @Queen_Snow🤗 Hearty Welcome to our sweet King Community!
It is the glitch caused by the "redesigned candies" that were brought in for the Candy Cup event!!
To get out of that glitch, please follow these steps --> Quit the level you have opened -- Close the game App -- Shutdown your device and restart after few minutes -- reopen the App -- open a level and you should find the candies in normal shapes and design☺️
For some players, it is not working until they follow these steps couple of times!!
Please try these steps and let me know if it worked or not!! To reply back, simply type in the blank box given below to my comment🍫🍫
Hi and Welcome to the King Community
Thank you for the feedback , This issues has been reported, in the meantime please force close the Apps and Log in again
Ok, ty
Sorry about that everyone 😬 this happens everytime we're changing a new candy look, but restarting the game app should solve the issue and we're working on making sure this doesn't keep happening in the future ☺️
force closing does not work. 15 hours and still messed up graphics. Cannot play properly when you cannot see what the candies really are.
Some of my candies have changed into symbols and im not sure how to fix it. Here’s a photo. Is anyone else having this issue?
Attachment seen, what's the problem?
See attachment.
Oh my god. I've been playing with the levels looking like that for like 5 months, I thought they were extra hard or something. I force closed the app and now they are normal. Thank you so much!
Hi, for a while now I've been playing candy crush with levels that look like this (larger candies, broken chocolates, candies that don't fit into the squares). I thought it was something from the game (like, the design), but when I looked for images of the levels, I saw that they don't look like that. Are they supposed to look like this or is there something wrong with my levels? Thank you!
I'm having same problem, just wasted lives trying to play on this mess, you can't move the bottom half let alone play it.
Please help.
Thank you for reported, This issues has been reported and is bein investigate in the meantime please force close the Apps and Log in again
My candies are strange. Yellow are all striped but don't react like striped candies usually do. some candies are half chocolate half liquorice. Bizarre corruptions are going on.
Thank you for the feedback. Please force close the Apps and log in again.
Glichh
Thank you for the feedback. Please force close the Apps and Log in again .
What is going on? This is my candy crush this morning ahhh
I reinstalled the app and have lost all my boosters! Also the Halloween theme has disappeared? Thanks
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Hello @ZBRN🤗 Hearty Welcome to our sweet King Community!
I can tell you from experience that the basic troubleshooting steps do work.
Please follow all these steps --> Exit from your level -- close the App -- shutdown your device and turn it back on after few minutes -- reopen the App and try your level again.
If it doesn't work in your game, please post back along with a screenshot.
Thank you for joining our Community and have a great rest of the day🍫🍫
This is what my graphics looked like. A strip+wrapped candy and a Swedish fish were wasted at the beginning because I wasn’t expecting a glitch to happen.
October 27 and my game is still doing this even when I force close the app. Has been happening a couple of days now. Lost a lot of lives due to this. Hope it gets fixed soon.
What on earth am I seeing here? I've been playing this level for a week or so now, (without success!!)
And... two minutes later, I passed it!! Goodness knows how😃👹
hmm
I had same issue. It helped to close Candy Crush and restart again.
@ kiara_wael Definitely a glitch.... it suggests you move "empty blocks" and "circle blocks"?? Hopefully the CM can pass this on with the pictures....
Lost a few lives trying to play as i hoped it would correct itself after restarting the game.... no luck.
I got the same
Again! Just restart app is not working! Keep loosing my streak over this. It shouldn’t be that difficult to solve the issue.
ok but i played with the glitches Can i have my lives back please?
no use trying to do challenges when you loose lives forcing the game to close :(
What is going on with this game lately?? I just redeemed stuff from the convertor, got 15 min of life play from one of the bonus things and I go to play and the board is all screwed up again. Weird shapes , misplaced things (half in and half out of boxes) etc?? I can't use the "free" stuff I got because the board is messed up. This is happening way too often! What is going on??
I have had that happen a few times. Go out of the game all the way to Facebook, then go back in, that should fixe it.
The graphics keep messing up and I can’t see what I’m doing! I tried playing last night and today and they’re still too messed up to match anything.
Hello @lovelylarhue🤗 Hearty Welcome to our sweet King Community!
The reason for the confusing graphics is the "redesigned" candies for the Candy Cup event!!
Whenever you encounter this issue, all you have to do is --> quit the level -- close the App -- shutdown your device and restart after few minutes -- reopen the App and try the level again.
The glitch won't bother you again👍️
If you still need help, please reply back by typing in the blank box given below to my comment!
Ummm I’ve force quit multiple times and my screen looks crazy on 2 different iPads. I don’t even have a wat to match these .. help
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
where’s my 30 gold bars after passing to level 6200 I fill cheated
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
