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Edited by CM: Adventure Path unable to claim rewards- Solved!

sp33
sp33 Posts: 6

Level 2

edited December 2023 in Support

The game is stuck after completing the adventure path. The claim button does not work and I cannot enter the game beyond this point. Help!!

Best Answer

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Answers

  • joi_123
    joi_123 Posts: 22

    Level 3

    edited November 2023

    I have completed the first 5 levels of adventure path , unable to go back to actual candy crush map , My boosters got wasted the same 5th level.is repeatedly coming again and again pls resolve this

  • PummyRaj
    PummyRaj Posts: 44,119
    edited November 2023

    Hello @joi_123🤗 Hearty Welcome to our sweet King Community!

    I am sorry to hear that you are having an issue in your game!!

    Can you explain why you were not able to go back to the game map? Was your screen frozen?

    Which device are you using? Can you please post a screenshot of your Adventure Path?

    To reply back, simply type in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.

    Hope to talk to you soon🍫🍫

  • joi_123
    joi_123 Posts: 22

    Level 3

    edited November 2023

    It got resolved ,

    It got resolved.....I closed the game for few minutes then opened it again

  • PummyRaj
    PummyRaj Posts: 44,119
    edited November 2023

    Superb! Thank you for letting me know🤩

    Enjoy the game and keep crushing🍫🍫

  • lenchen80
    lenchen80 Posts: 4

    Level 1

    Everytime I load the game,it takes me to the Adventure Path screen, saying I've completed 40 out of 40, but nothing hoppens when I press Receive. Also, I received the reward some days ago, but I've kept getting this notification. However, now I cant't get past it. I've tried closing all apps and shutting phone off and on a few times, but that hasn't helped.

  • kiara_wael
    kiara_wael Posts: 157,040
    edited November 2023

    Hi and Welcome to the King Community

    Thank you for reporting , Ill give this feedback to the game team!

  • QueenB
    QueenB Posts: 15,450
    edited November 2023

    Hi and thank you for reporting this!

    Is this still persisting? Which device are you playing on, Apple or Android?

    Can you check if there is any available updates for the game? If not, can you grab a screenshot of the pop up and share it here so we can check this with the studio?

    Thanks for your collaboration 🙏

  • PiGh
    PiGh Posts: 2

    Level 1

    edited November 2023

    I have the same problem here since today. Stuck on this screen. Samsung S20+, Android machine

  • PiGh
    PiGh Posts: 2

    Level 1

    edited November 2023

    Ps: last update installed today, still stuck...

  • lenchen80
    lenchen80 Posts: 4

    Level 1

    edited November 2023

    Thank you for looking into this. The issues still persists, it's an Android Phone, and there are no available updates.


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