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The game is stuck after completing the adventure path. The claim button does not work and I cannot enter the game beyond this point. Help!!
Hello @BrownNose🤗 Hearty Welcome to our sweet King Community!
Thank you for reporting!
Our Candy Community In-charge has reported the issue to the game Studio, as we have been receiving frequent complaints about the rewards glitch!!
I need your game ID number to send to the Studio. If you do not know how to find it, please use --> This Link👍️
To rely back, simply type in the blank box given below to my comment.
Have a great rest of the day🍫🍫
@PummyRaj, my device details? What information are you looking for?
My username is "maxwell house" on the game
Thanks
Hi @QueenB, yes its blocking me from playing the game!
So when will this event and the season mastery be rolled to the rest of us? The majority of players don't have either event?
Hello and welcome to the community!
Your feedback on the Adventure Path issue has been reported to the developers but just to confirm, is it blocking you both from playing the game?
Hello @sp33 and Hearty Welcome @lsg20🤗
Can you both please give me your device details?
Thank you🍫🍫
Hi @lenchen80,
I wanted to check if you have opened the game today and if the Adventure Path popup is still blocking your game?
Hello @BrownNose issues with the Adventure Path are known about and supposedly being investigated. All anyone can do is wait and hope King sorts the issues out quickly. That or remove the feature due to its faults.
I am sorry to say your issue will probably not receive an official response as the Moderation team seem to be struggling with the lack of notifications that is plaguing this forum.
Hello. I have the same problem. I cannot claim my final 3 boosters even after completing all 40 levels. It kept asking me to claim but nothing happens. So frustrating
Morning, please can you share any progress or update? Still the same issue this morning!
I'm stuck on this picture and cannot press claim or leave or avoid the page. I'm on Android and have tried updating, restarting phone and left game overnight and returned and the problem remains. Any ideas?
Hello @sp33🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing with Adventure Path rewards!!
We have received few more complaints about it. Let me get back to you in a bit with any suggestions I find.
If you have anything to add in the meantime, please reply back by typing in the blank box given below to my comment🍫🍫
Thank you for confirming and I've passed it on to the developers for further instruction on what we can do to get this solved as soon as possible!
Yes, that is correct.
Thank you for sharing this! So you open the game app to find this pop up which you are not able to get out of so you can't play the game correct?
Hello @lenchen80 and @PiGh🤗 Hearty Welcome to our sweet King Community!
Thank you very much for providing screenshots!
Let me give a shout out to our Candy Community In-charge👍️
Thank you for looking into this. The issues still persists, it's an Android Phone, and there are no available updates.
Ps: last update installed today, still stuck...
I have the same problem here since today. Stuck on this screen. Samsung S20+, Android machine
Hi and thank you for reporting this!
Is this still persisting? Which device are you playing on, Apple or Android?
Can you check if there is any available updates for the game? If not, can you grab a screenshot of the pop up and share it here so we can check this with the studio?
Thanks for your collaboration 🙏
Hi and Welcome to the King Community
Thank you for reporting , Ill give this feedback to the game team!
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I have completed the first 5 levels of adventure path , unable to go back to actual candy crush map , My boosters got wasted the same 5th level.is repeatedly coming again and again pls resolve this
Hello @joi_123🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are having an issue in your game!!
Can you explain why you were not able to go back to the game map? Was your screen frozen?
Which device are you using? Can you please post a screenshot of your Adventure Path?
To reply back, simply type in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.
Hope to talk to you soon🍫🍫
It got resolved ,
It got resolved.....I closed the game for few minutes then opened it again
Superb! Thank you for letting me know🤩
Enjoy the game and keep crushing🍫🍫
Everytime I load the game,it takes me to the Adventure Path screen, saying I've completed 40 out of 40, but nothing hoppens when I press Receive. Also, I received the reward some days ago, but I've kept getting this notification. However, now I cant't get past it. I've tried closing all apps and shutting phone off and on a few times, but that hasn't helped.
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
