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The game is stuck after completing the adventure path. The claim button does not work and I cannot enter the game beyond this point. Help!!
Hello @BrownNose🤗 Hearty Welcome to our sweet King Community!
Thank you for reporting!
Our Candy Community In-charge has reported the issue to the game Studio, as we have been receiving frequent complaints about the rewards glitch!!
I need your game ID number to send to the Studio. If you do not know how to find it, please use --> This Link👍️
To rely back, simply type in the blank box given below to my comment.
Have a great rest of the day🍫🍫
I'm sorry I forgot to reply (busy playing :-)), but the issue has been resolved. Thank you so much for your help :-)
I am having the same exact issue, but tried turning game on and off but it did not resolve it. My only option is to keep re doing level 5. I have no option to go back to the main screen.
Hello @CrisCL🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue with Adventure Path rewards. Some players are experiencing this issue and it was reported to the game studio to investigate.
Apart from the issue with claiming rewards, are you able to exit from the window and play the game OR experiencing issue with that too?
Please reply back by typing in the blank box given below to my comment🍫🍫
I completed the 40 adventure path but I can't get my reward
@PummyRaj , my user ID is 10264989095. Thanks
Hi Jess,
Are you just missing the rewards or does the pop up to collect the rewards get stuck as well? Are you able to keep playing even after not being able to se your rewards?
Soon 😉
We still have some improvements to work on 😁
Hi there,
I wanted to check if you both are still stuck or have been able to continue playing?
Thank you, Jess👍️
I will get back to you tomorrow (It is past midnight for me)!
If it is daytime in your area, have a lovely rest of the day🍫🍫
Hi, no, in the App Store all it says is “Open” not “Update” =\
Thank you, Jess @jessjensen77👍️
If you checked in the App Store, did you see "Update" button next to Candy Crush Saga game? If you didn't notice before, can you open the App store and see if there are any updates available?
If there is one available, click on that "update" to install it. Updates improve the performance of the events and features🙂
Got it! It’s 1.265.0. Thank you!
Thank you, Jess!
To find the game App version, I am giving you the way that I follow on my iPad!! I am sure that on iPhone also it should work☺️
Open the "Settings" -- open "Storage" -- Select "Apps" -- Click on Candy Crush Saga -- you should see the details like App size, etc., along with the version number just below the name of the game. It should be 1.265.3 or up!!
You will be able to find it in App Store also --> App store -- enter game name in the search bar -- click on the name (Candy Crush Saga) but not on "Open" tab -- scroll down a little and you should find the App version number at "What's new" area👍️👍️
Thanks! I am on iPhone 11 version 15.6.1. My game ID number is 1466629135.
I can’t figure out how to find the app version of my game if that’s what you meant? Thank you.
Hello Jess @jessjensen77🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue with claiming rewards from Adventure Path!!
Few more players have also complained about the issue, and our Candy Community In-charge has reported to the game Studio.
I need few details from you...
Thank you for joining our Community and have a great rest of the day🍫🍫
I’ve completed the full adventure path but I am not seeing the reward (3 party boosters) in my account. I click “Claim”’and nothing happens.
Thanks dear @sp33
One more thing we need... please give your ID number and use --> This Link to find it🍫🍫
@PummyRaj , Samsung Galaxy S20 FE. Thanks
Hi @sp33🤗
I needed to know whether you are using an Android device (Samsung Galaxy, S10, etc.,) or an Apple device - iPhone 10, etc., details🍫
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I have completed the first 5 levels of adventure path , unable to go back to actual candy crush map , My boosters got wasted the same 5th level.is repeatedly coming again and again pls resolve this
Hello @joi_123🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you are having an issue in your game!!
Can you explain why you were not able to go back to the game map? Was your screen frozen?
Which device are you using? Can you please post a screenshot of your Adventure Path?
To reply back, simply type in the blank box given below to my comment. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.
Hope to talk to you soon🍫🍫
It got resolved ,
It got resolved.....I closed the game for few minutes then opened it again
Superb! Thank you for letting me know🤩
Enjoy the game and keep crushing🍫🍫
Everytime I load the game,it takes me to the Adventure Path screen, saying I've completed 40 out of 40, but nothing hoppens when I press Receive. Also, I received the reward some days ago, but I've kept getting this notification. However, now I cant't get past it. I've tried closing all apps and shutting phone off and on a few times, but that hasn't helped.
Hi and Welcome to the King Community
Thank you for reporting , Ill give this feedback to the game team!
Hi and thank you for reporting this!
Is this still persisting? Which device are you playing on, Apple or Android?
Can you check if there is any available updates for the game? If not, can you grab a screenshot of the pop up and share it here so we can check this with the studio?
Thanks for your collaboration 🙏
I have the same problem here since today. Stuck on this screen. Samsung S20+, Android machine
Ps: last update installed today, still stuck...
Thank you for looking into this. The issues still persists, it's an Android Phone, and there are no available updates.
Hello @lenchen80 and @PiGh🤗 Hearty Welcome to our sweet King Community!
Thank you very much for providing screenshots!
Let me give a shout out to our Candy Community In-charge👍️
Thank you for sharing this! So you open the game app to find this pop up which you are not able to get out of so you can't play the game correct?
Yes, that is correct.
Thank you for confirming and I've passed it on to the developers for further instruction on what we can do to get this solved as soon as possible!
Hello @sp33🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue you are experiencing with Adventure Path rewards!!
We have received few more complaints about it. Let me get back to you in a bit with any suggestions I find.
If you have anything to add in the meantime, please reply back by typing in the blank box given below to my comment🍫🍫
I'm stuck on this picture and cannot press claim or leave or avoid the page. I'm on Android and have tried updating, restarting phone and left game overnight and returned and the problem remains. Any ideas?
Morning, please can you share any progress or update? Still the same issue this morning!
Hello. I have the same problem. I cannot claim my final 3 boosters even after completing all 40 levels. It kept asking me to claim but nothing happens. So frustrating
Hello @BrownNose issues with the Adventure Path are known about and supposedly being investigated. All anyone can do is wait and hope King sorts the issues out quickly. That or remove the feature due to its faults.
I am sorry to say your issue will probably not receive an official response as the Moderation team seem to be struggling with the lack of notifications that is plaguing this forum.
Hi @lenchen80,
I wanted to check if you have opened the game today and if the Adventure Path popup is still blocking your game?
I am restricted and playing candy crush lite version due to rules and regulations I do not know why ?
Level 10054 is impossible to pass because the 4th required Dragon does not drop, I have used many booster and bombs and still have not cracked this level because the fourth and last required doesn't appear.
Sir me jab bhi payment karta hu mere game account me gold coin nhi aate
I got the booster wheel spin jackpot today, and it looks like it's supposed to include everything that shows on the wheel. However, there was no 15 min unlimited UFO blaster (it showed it in the graphic showing you won the jackpot, but it was not in my boosters). Is this a known issue or just a one off glitch?
My inventory disappeared overnight Hundreds of boosters lost Back to square one !! Any ideas why and how to retrieve ?? Gutted !!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
