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Edited by CM: Adventure Path unable to claim rewards- Solved!
Answers
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Hello Jess @jessjensen77🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue with claiming rewards from Adventure Path!!
Few more players have also complained about the issue, and our Candy Community In-charge has reported to the game Studio.
I need few details from you...
- Device you are using;
- App version you have right now;
- And your game ID number to send to the Studio. If you do not know, please use --> This Link to find it 👍️
To rely back, simply type in the blank box given below to my comment.
Thank you for joining our Community and have a great rest of the day🍫🍫
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Thanks! I am on iPhone 11 version 15.6.1. My game ID number is 1466629135.
I can’t figure out how to find the app version of my game if that’s what you meant? Thank you.
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Thank you, Jess!
To find the game App version, I am giving you the way that I follow on my iPad!! I am sure that on iPhone also it should work☺️
Open the "Settings" -- open "Storage" -- Select "Apps" -- Click on Candy Crush Saga -- you should see the details like App size, etc., along with the version number just below the name of the game. It should be 1.265.3 or up!!
You will be able to find it in App Store also --> App store -- enter game name in the search bar -- click on the name (Candy Crush Saga) but not on "Open" tab -- scroll down a little and you should find the App version number at "What's new" area👍️👍️
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Got it! It’s 1.265.0. Thank you!
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Thank you, Jess @jessjensen77👍️
If you checked in the App Store, did you see "Update" button next to Candy Crush Saga game? If you didn't notice before, can you open the App store and see if there are any updates available?
If there is one available, click on that "update" to install it. Updates improve the performance of the events and features🙂
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Hi, no, in the App Store all it says is “Open” not “Update” =\
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Thank you, Jess👍️
I will get back to you tomorrow (It is past midnight for me)!
If it is daytime in your area, have a lovely rest of the day🍫🍫
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Hi there,
I wanted to check if you both are still stuck or have been able to continue playing?
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Soon 😉
We still have some improvements to work on 😁
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Hi Jess,
Are you just missing the rewards or does the pop up to collect the rewards get stuck as well? Are you able to keep playing even after not being able to se your rewards?
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