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Since yesterday afternoon I have been unable to play Candy Crush Saga as the play screen is blocked out. Why has this happened and how can it be resolved. Why has there been no notification about it?
I have attached a screen shot of the game screen.
Thank you so much for getting back to us and sorry to hear Edge is having the same issue š
The investigation is still ongoing so meanwhile, we suggest playing via mobile devices or the Windows 10 App if possible - Download the game by clicking HERE!
As we continue our efforts to resolve this issue, we'll provide regular updates!
Thank you for patience š
Just for information, Candy Crush is not working in Microsoft Edge now either with the same greyed out screen as in Firefox stopping any game play.
Hi @kimski21 no problem sorry I couldn't be of more help.
Here are a few links to people with the same/similar issue as you. Worringly as you can see the issue goes back to October.
https://community.king.com/en/candy-crush-saga/discussion/426977/game-not-working-on-my-laptop
https://community.king.com/en/candy-crush-saga/discussion/424521/game-loading
https://community.king.com/en/candy-crush-saga/discussion/413741/my-screen-is-greyed-out-and-i-cannot-play-any-levels
https://community.king.com/en/candy-crush-saga/discussion/424043/my-game-wont-load-since-10-24-til-today-10-26
Hi @Alienscar, thanks for your response. I've tried Firefox and Chrome and have the same issue on both browsers. Fingers crossed King resolve it soon.
Hello @kimski21, yes other people have reported the same issue as you. Do you use the Firefox browser?.
All you can do is wait and hope that King resolve the issue quickly.
Why hasn't this issue been fixed yet? It's been over 24 hours since I've been able to play Candy Crush - it's not affecting any other games. Anybody else having the same issue?
thankyou for your help!!
Hello again John @JohnPE56šāāļø
Thank you for the screenshot!
Just wanted to let you know that you are not alone... we have received another complaint over the weekend! It is being investigated and we should have some news soon. HERE is that discussion for your reference (click on the Green letters).
I will get back to you if I have any updateš«š«
Thank you for your patience and understanding!
Thanks for you help This is what happens when i go to play the game. Everything works normally to this point
Again thanks
John
Hello John @JohnPE56š¤ Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game! But, I am glad that your mobile device is not giving you any troubleš¤
Can you please post a screenshot of your game map with the issue persisting?
To reply back, you can type in the blank box given below. To post the screenshot, tap on the 2nd icon located in the bottom left corner of the open comment box.
Hope to talk to you soonš«š«
JUst wondering if the is a problem with Cany Crush. My game opens up, all the intro happens, spin the wheel etc, and then when it goes to the level it just doesnt open. Its greyed out. I can see the map etc. Its like it doesnt fully load. Its been about 3 days now. Happens both opening in Microsoft edge ot Chrome. Its working perfectly on my iPhone app. Appreciative of any help to rectify this..
thanks ,,,,,John
Hello again @Kev_Dapsonšāāļø
Thank you for checking the game another browser. I understand about the bookmarks and saved passwords. I am just like you with Chrome browser, and that is my "go to browser" for everythingš
Please be patient till our Community In-charge gets an update from the game team.
Thank youš«š«
Ok, So I only use Firefox and Candy Crush is greyed out and unplayable. I have just downloaded Microsoft Edge and Candy Crush works OK. This is of no use to me as I only use Firefox. All my Bookmarks etc and saved passwords are within Firefox. Firefox automatically updates but I checked and yes it's fully updated. There appears to be an issue for the Programmers with Candy Crush and Firefox.
Thank you for reaching out to us!
May I ask if you are experiencing the same issue that has been shared on this discussion above and can you confirm the device you are playing on?
Thanks š
Hi and sorry to hear you are still not able to play!
We have reported this to the developers who will have a look at this and in the meantime, we ask if you can check if the game app is up to date and try restarting the device and on your computer, could you test a different browser and see if the same thing happens?
Whenever I try to play Candy Crush Saga, I get the first part to claim a reward, then nothing. I get a grey screen over the board, which does not go away. I have left the game switched on for an hour in the hope that I will be able to play, but nothing. Clearly there is a problem. It has been like this for 3 days now.
Any reply from Moderators? I still cannot play the game and yet nothing has been done and no reply response that is helpful. I am not the only player with this issue. Please look into this and respond.
I have tried both on my Computer through Facebook but also on my Android phone but have the same screen as shown in the above screen shot that stops me playing on either device.
Hello @Kev_Dapsonš¤ Hearty Welcome to our sweet King Community!
I am sorry to hear about the issue in your game! Can you tell me which device are you using?
To reply back, you can type in the blank box given below to my commentš«š«
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Hi PummyRajĀ , hope you are doing well! Thanks for your help!!
Quick update........Im now having issues on my iPhone App too. the game loads, I play the level and when its over it greys over on the transition page. I have to close the app and start again. it opens up at the correct place, but i now have to do this after every game........
Appreciative of your assistance
Blessings
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereās my 30 gold bars after passing to level 6200 I fill cheated
This is happening a lot. Anyone else?
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
