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Since yesterday afternoon I have been unable to play Candy Crush Saga as the play screen is blocked out. Why has this happened and how can it be resolved. Why has there been no notification about it?
I have attached a screen shot of the game screen.
Thank you so much for getting back to us and sorry to hear Edge is having the same issue š
The investigation is still ongoing so meanwhile, we suggest playing via mobile devices or the Windows 10 App if possible - Download the game by clicking HERE!
As we continue our efforts to resolve this issue, we'll provide regular updates!
Thank you for patience š
This problem is happening again. Have not been able to play on any brower, via facebook or standalone download. Nothing got done?
I have the same problem
For two days now My game opens up, all the intro happens, spin the wheel etc, and then when it goes to the level it just doesnt open. Its greyed out. I can see the map etc. . Happens both on my iPad and iPhone .
same with me :(
why does frozen screens happen to "tech idiots" who are addicted to the game???? no fun. what am i supposed to do if i cant play?? android phone stuck on the claim reward ... switched it off, let it sit, nothing. still frozen help pleaseeeeee
Here is the same problem :(
Whenever I try to play, I just get loading screen and then 'page unresponsive' I play on FB through Chrome. Try downloading Windows 10 app, but again, just get page unresponsive message.
Is this a common problem and what can I do?
On 15025. Freezing at end of game. I left came back hoping better. WORSE !!!!!!! FROZE DURING WINNING MOVE !!! MISTAKE !! GONE. THUS GAME CHEATS !!!!!
Deleted: Post moved to a collection thread making the deleted post redundant.
Still not working for me on any platform :(
Woohoo!!! That is really great news! I am very happy for you, John @JohnPE56šš¤©
Back to having fun again š«š«
Hope it is fixed for all the others tooš¤š¤
GOOD NEWS!!! Candy Cruch is now working on all platforms for me. Edge, Chrome ans iPhone!! Not sure what has happened but its fixed YAY!
Thank you, dear @kimski21š
As you can see, your question is merged with the main thread now. Please keep an eye here for any and all updates.
Hope the issue will be fixed soon and you all will have fun soonš¤š«
Thank you very much, the make and model of my phone is Samsung A54
Hello and Welcome to our sweet King Community @kimski21š¤
I am sorry to hear that your game is affected with the "grey screen" bug!! Unfortunately, certain glitches keep resurfacing even after resolving previously!! And, when the issues are isolated, it takes a while for those glitches to be fixed as it is not easy for the game team to figure out the issue!! But, when an issue appears in your game, if you guys can come here and report the issues to us (just like you did now), we will do out best to resolve the issues.
I have received a complaint on the 19th, and another one on 20th. I have reported to our Candy Community In-charge and she immediately elevated to the game Studio. Now, we have a thread that is under investigation --> Please Check HERE (click on the Green letters to read the updates & comments).
Your question will be merged with that thread by tomorrow, as we like to keep all the questions pertaining to one particular issue in a single thread!
Coming back to your question, you said the issue is affecting both your phone and laptop. Thank you for clarifying that you have tried both Chrome & Firefox.
Can you please tell me what is the make & model of your phone?
Thank youš«š«
Sorry! Posted my above comment too quickly...
With regards to the missing events, there has been a glitch from a while that is affecting some of the players' games!!
But, there is a trick to bring back the all the features (that are available to us). Please follow these steps --> Replay one or two old levels -- win or lose does not matter -- go back to the map screen and open the Events folder -- all the events along with Daily Treat Machine will appear again.
Note: You might have to do this everyday - when you open the game for the first time of the day. Later, the events won't disappear.
Hope this trick works for you also to bring back the eventsš¤š¤
Hello Betty @bettyc76š¤ Hearty Welcome to our sweet King Community!
Which device are you using to play the game? If it is a mobile device, what is the make and model of it?
To reply back, type in the blank box given below to my comment.
Hi,
over the past 3 weeks my screen on Candy Crush Saga has frozen numerous times.
I have deleted the app in order to get back my game but this has worked temporarily with it freezing again a day or so later. It did it again last night and did the necessary delete app etc and it froze straight away.
itās becoming frustrating to keep doing this and Iāve been playing the game for years and this has only happened recently over the last 3 weeks.
Also when it does come back I do not get my daily treat option - takes about a couple of days to return - well thatās it if hasnāt frozen again in the meantime !
Any other suggestions that I can do to get my game back without freezing ?
Many Thanks,
Hello John @JohnPE56šāāļø
I am very sorry to know that the issue is spread to your mobile device too!! I will send a heads-up to our Community In-charge right away, so that she can talk to the game Studio and find out what's going on tomorrow morning!
She or I will update you as soon as we know something!!
Please bear with usš
Oh dear that doesn't look very promising! Oh well, we shall see what happens, hopefully it will get resolved soon.
Hi PummyRajĀ , hope you are doing well! Thanks for your help!!
Quick update........Im now having issues on my iPhone App too. the game loads, I play the level and when its over it greys over on the transition page. I have to close the app and start again. it opens up at the correct place, but i now have to do this after every game........
Appreciative of your assistance
Blessings
John
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Boa noite! Gostaria de mostrar minha insatisfaĆ§Ć£o com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porĆ©m o jogo fechou de forma repentina, ganhei um brinde por isso, porĆ©m perdi o Super Brigadeiro. Gostariaā¦
I am not receiving my rewards
How to establish free bars and other
Bir sĆ¼rĆ¼ gĆ¼Ć§lendirici envanter vardı telefonum kapanıp aƧıldıktan sonra hepsi hesabımdan silinmiÅ buna bir ƧƶzĆ¼m yolu bulun
in my weekly contest it is not recording my progress. It says I have only won 5 levels this week and Iāve actually won like 7 episodes. I have played at least 150 levels this week. I am Nikki #8 on the list
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
