Candy Crush Frozen screen is stopping me playing! - Edited by CM: Under investigation!

JohnPE56

Thanks for you help This is what happens when i go to play the game. Everything works normally to this point

Again thanks

John

PummyRaj

Hello again John @JohnPE56🙋‍♀️

Thank you for the screenshot!

Just wanted to let you know that you are not alone... we have received another complaint over the weekend! It is being investigated and we should have some news soon. HERE is that discussion for your reference (click on the Green letters).

I will get back to you if I have any update🍫🍫

Thank you for your patience and understanding!

JohnPE56

thankyou for your help!!

kimski21

Why hasn't this issue been fixed yet? It's been over 24 hours since I've been able to play Candy Crush - it's not affecting any other games. Anybody else having the same issue?

Alienscar

Hello @kimski21, yes other people have reported the same issue as you. Do you use the Firefox browser?.

All you can do is wait and hope that King resolve the issue quickly.

kimski21

https://community.king.com/en/candy-crush-saga/discussion/comment/2864560#Comment_2864560

Hi @Alienscar, thanks for your response. I've tried Firefox and Chrome and have the same issue on both browsers. Fingers crossed King resolve it soon.

Alienscar

Hi @kimski21 no problem sorry I couldn't be of more help.

Here are a few links to people with the same/similar issue as you. Worringly as you can see the issue goes back to October.

https://community.king.com/en/candy-crush-saga/discussion/426977/game-not-working-on-my-laptop

https://community.king.com/en/candy-crush-saga/discussion/424521/game-loading

https://community.king.com/en/candy-crush-saga/discussion/413741/my-screen-is-greyed-out-and-i-cannot-play-any-levels

https://community.king.com/en/candy-crush-saga/discussion/424043/my-game-wont-load-since-10-24-til-today-10-26

Kev_Dapson

Just for information, Candy Crush is not working in Microsoft Edge now either with the same greyed out screen as in Firefox stopping any game play.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/comment/2864678#Comment_2864678

Thank you so much for getting back to us and sorry to hear Edge is having the same issue 😔

The investigation is still ongoing so meanwhile, we suggest playing via mobile devices or the Windows 10 App if possible - Download the game by clicking HERE!

As we continue our efforts to resolve this issue, we'll provide regular updates!

Thank you for patience 🙇

JohnPE56

Hi PummyRaj , hope you are doing well! Thanks for your help!!

Quick update........Im now having issues on my iPhone App too. the game loads, I play the level and when its over it greys over on the transition page. I have to close the app and start again. it opens up at the correct place, but i now have to do this after every game........

Appreciative of your assistance

Blessings

John