Candy Crush Frozen screen is stopping me playing! - Edited by CM: Under investigation!

Deleted: Post moved to a collection thread making the deleted post redundant.

Whenever I try to play, I just get loading screen and then 'page unresponsive' I play on FB through Chrome. Try downloading Windows 10 app, but again, just get page unresponsive message.

Is this a common problem and what can I do?

why does frozen screens happen to "tech idiots" who are addicted to the game???? no fun. what am i supposed to do if i cant play?? android phone stuck on the claim reward ... switched it off, let it sit, nothing. still frozen help pleaseeeeee

I have the same problem

For two days now My game opens up, all the intro happens, spin the wheel etc, and then when it goes to the level it just doesnt open. Its greyed out. I can see the map etc. . Happens both on my iPad and iPhone .