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⛔ Connection Issues All Games - More info HERE
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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Trouble with connection
Michele_Pincott
Posts: 8
Level 2
in Support
I am still unable to claim my bronze chocolate box it says conevtion problem but keeps coming up to claim, also dud not get my prize fir winning race 25 bricks
please can you help it’s so frustrating
thsnkyou
michele
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Answers
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this is what I get
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Hi and welcome to the King Community
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
For info Ongoing issue - All games showing as offline, issues with transactions, friends or events
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But my Candy crush is stuck jeeps coming up with.
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Hello Michele 🤗 Hearty Welcome to Candy Crush Saga King Community!
I am sorry to hear that you are experiencing issues in your game🙃
That “connection issue” pop-up - is it appearing only when you try to collect the reward from the Chocolate box or everything else? For example - Daily treat machine, Sweet cinema/Treasure hunt, Advent calendar, etc.,
Were you able to send a complaint to the King Player Support Team or are you getting only that “connection issue” pop-up box with everything you try to do?
Can you show me a screenshot of the game “Home” screen - where we click on Play (don’t click on play).
Hope to talk to you soon🍫🍫
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It seems only on that pop up
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Hi
i did contact the support team it’s driving me insane just keeps popping up every min then comes up can’t connect
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