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Candy Box Frozen
PinotGirl57
Posts: 9
Level 2
in Support
I can’t do anything with my candy box. It is frozen and I need to restart my game whenever it comes up. I have updated my app. Any suggestions?
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Answers
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Hello @PinotGirl57🤗 Welcome back to our Candy Crush Saga Community!
There was an issue with the Chocolate Box feature, but it should have been fixed now.
Please try this --> Log out of the game -- close the App -- clear Cache (not Data) -- turn off the device -- wait for few minutes -- restart the device and open the game and log back in.
That should clear the glitch and constant pop-up!
If you need further assistance, please reply back by typing in the blank box given below🍫🍫
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I tried doing all those things that but the issue is the same
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Thank you for replying back @PinotGirl57
Which device are you using?
I know you said in your opening post that you have updated the App. But, can you check and tell me which version of the App you have right now?
Thanks🍫🍫
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