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I've finished the race first twice, but why doesn't it give me 45 gold coins?
Hello Swati @swatiagarwal1819🤗 Hearty Welcome to our sweet King Community!
There was an issue just popped in the game with the Episode Race! The game studio is aware about the issue and being worked on.
We will get back to you as soon as we have any information about this.
Thank you for your patience and understanding🍫🍫
Hi and Welcome to the King Community
I'm sorry to hear about this ,This issues is being investigated and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I reached the level 5390 first and i should have received 45 golden bars. I didnt get them.
I have a similar problem in that I have completed the gold chocolate box but cannot claim the reward including 10 gold bars. Message says connection issue and to restart the game. However, have tried this several times and same message keeps popping up. Game appears to be working for every thing else.
I was just going to post about this same problem. The app sometimes comes up with no events and even playing a couple games doesn't always reset it, and this time it caused me to lose 45 gold bars for episode race!
I'm sorry to hear about this ,this issues is being investigated and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
I won the episode race, but did not receive the 35 gold. What happened to it? Can it be replaced?
I just finished first in a champions race and was meant to receive 45 gold bars, but only received 2. Is there a way to fix/redeem this??
Hi, I had finished episode 13490 when I didn’t receive the gold bars. I’m currently on episode 13493. I will try to submit a complaint as you suggest. Thank you.
@meashkan @srikadijah unfortunately there is an issue with the Episode Race at the moment that you can read about in the discussion I have linked below.
https://community.king.com/en/candy-crush-saga/discussion/428492/episode-weekly-race-gold-bars-only-partially-received-or-not-at-all/p1
Hello @yunalee🤗 Hearty Welcome to our sweet King Community!
First of all, Thank you for coming back and posting your question in English😍
I'm sorry to hear about this ,Thank you for the feedback. This issues is being investigated. and Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
Continued to win first place in the race. However, the gold bar was not properly paid.
it’s happening for the second time
i have spend so much money on this game
it’s just cheating
didn’t get my episode race gold bars . pls help
I'm sorry to hear about this ,Unfortunately we're not able to handle missing rewards through the community but please follow these steps HERE on how to get intouch with our Player Support Team that handles these issues.
Hello Rick @rick_royer🤗 Hearty Welcome to our sweet King Community!
There was an issue just popped in the game! The game studio is aware about the issue and being worked on.
If you have any questions in the meantime, please reply back by typing in the blank box given below🍫🍫
Not getting gold bars for my last 15 games
Hello @rjc_2001🤗 A Warm Welcome to our Candy Crush Saga Community!
I am sorry to hear about the issue in your game!!
We have received multiple complaints with regards to Episode Race in the past 30+ minutes! I am trying to find out if there is an issue!!
Can you please try this --> Log out of the game -- Close the App -- turn off your device -- wait for 5 to 10 minutes -- restart the device -- open the App and log back in. See if anything gets better.
Please let me know how it goes. To reply back, you can type in the blank box given below🍫🍫
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Cosa fare
Hello @AlessiaL🤗 Hearty Welcome to our sweet King Community!
I am sorry! The Community uses English ONLY for everybody to understand and communicate better. Hence, can you please post your question again in English, so that we can help you!
This thread will be closed now as it is "Unsupported Language"!
Thank you for understanding and hope too see you soon.
I just won a streak on episode race 45 bars but was not awarded!!
anyone else having this issue
I won the race so I won 40 golds but I didn't get it
I should have won 45 bars for episode race but didn’t get them.
anyone else having the same issues?
I just finished a race in first place. I should have received 45 gold bars. At the same time I competed a box and was supposed to receive 20? Minutes of special tool. My device said there was a connection error and to restart the game. I did that but never got my gold bars or tool time.
i facing the same issue.. just won the episode race with 45 gold bar but only get 5. it was my second time happened. eventually the connection error pops up and ask me to restart the game but it doesn't work anymore
I did not receive credit for winning a round. It’s clear I won as I can still win 45 in the round I am playing.
Hello @carol837 🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you did not receive the Gold Bars from Episode Race and another reward!
From which event or feature were you supposed to receive 20 minutes of unlimited booster? There are some events that are experiencing a glitch! So, if you can clarify that for me, I can assist you more.
With regards to the missing Gold bars, you will have to contact King Player Support team and request for your missing rewards. Please follow below steps...
1) If you are playing on computer Facebook browser, please use this link to send you complaint by filling the form --> https://soporto.king.com/contact
2) If you are on a mobile device or the App version on Windows10/11, follow these steps --> click on the Pink Cogwheel on game map screen -- click on ? icon -- scroll down to Events -- Select "Episode Race" -- scroll down all the way and click on "Contact Us" -- fill up the form and submit your complaint.
If you need further assistance, you can reply back by typing in the blank box given below🍫🍫
Hello @neg02129 🤗 Hearty Welcome to our sweet King Community!
I am sorry to hear that you did not receive the Gold Bars from Episode Race. For missing Gold bars, you will have to contact King Player Support team and request for your missing rewards. Please follow below steps...
My android phone randomly stopped my progress in the middle of an episode race, my place no longer appears. I also cannot access the items store. Trying to buy a paintbrush power up and keeps trying to access store, but won't. I have no connection issues with any other apps.
Yeah both me and my wife just had this happen. Alao did not give reward for winning 13 levels on candy royale thing.
Edited by CM: 🤔 Oops! Please repost in English so everyone can understand! Check out our House Rules!
We only use English in the King Community to ensure that everyone understands and can be understood.
Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our members will be happy to help you.
Thanks for your understanding and have a lovely day!
Hi and welcome to the King Community
Thank you for the feedback . Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Please Check app update - Log out game - Restart Device - Open game and Log in.
If you still aren't able to make any new purchase in the game, please contact Player Support from the game's Settings and Help Center so they can take a closer look at it. Remember to choose "Purchases & Gold Bars" as the subtopic!
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
hi How I can pass level 290 It is so hard Please supporting me
Please recover my progress level after reset my phone
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
