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⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️
Answers
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ID is 12928812289
We are using 4 Android tablets ( Galaxy A10's ) and 2 windows 10 PCs.
Android version is 8.1.1
Current Saga game number is 10379 but may move on as we play all the time. This is just on one tablet. Tghe Avatar is correct- a picture of me and my wife.
The tablets and Pcs are stuck on 10311 but we can scroll up to game 10379 and play. Even if we win that game, the 'correct working' tablet will NOT update to the next level ( eg 10380) . If I close down the 'bad tablet' that has just completed 10379 and start the game again, it reverts to level 10311 so it seems it is locked in some way to 10311.
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Thanks for the response but I'm actually playing on a desktop Mac via Facebook. I can play the game but it does not sync with my iphone. I cannot log in to King.com on either device with Safari or Chrome or the App on iphone. I'm on level 11454 on Mac and 11443 on iphone. Plus I was leading the Weekly Contest on iphone but it says I have a "connection issue".
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Hello @TheGuvnor🤗
Thank you for replying back and clarifying that you are not playing on Safari on your MacBook.
We have few more players with this "syncing" issue! Not sure what is causing it, but our regular troubleshooting tips are not working! Can you try and see it the tips from THIS Help Article work for you?
Please let me know how it goes!
Thank you and have a great rest of the day🍫🍫
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Hi and Welcome to the King Community
Thank you for reporting . Try with the following on both devices:
-Make sure the app is up to date
-Log out from your King or Facebook account in the game
-Force close the game app
-Restart the device
-Open the game and log in back to your Facebook or King account
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Thank you but I’ve done all those steps multiple times. I even sacrificed lots of boosters as I tried deleting the app from my phone and reinstall in the hopes of syncing phone and iPad. They do not sync. And I force myself to the next level when it doesn’t advance my avatar. Hope it’s a glitch that can be fixed, I’m on level 11,704 and have never once had this issue.
