⛔️ "Game not Syncing" Issue on different devices - Under Investigation ⛔️

Peaches12 · December 2023

I'm just another player, but some of the usual advice in this situation is to replay level 9721. Sometimes that will fix it.

traceyfo · December 2023

I’m trying to sync my game with my new iPad but even though I log in it won’t show proper level

PummyRaj · December 2023

https://community.king.com/en/candy-crush-saga/discussion/430859/my-ipad-won-t-sync-my-progress

Hello Tracey @traceyfo🤗 Hearty Welcome to our sweet King Community!

I am sorry to hear about the issue in your game! We have received few other complaints in last few days!

But, let's see if the tips & steps in THIS Help Article resolves the issue and you can go back to play the game.

Please let me know how it goes. To reply back, you can type in the blank box given below.

Thank you & Happy Holidays🎄🎉

traceyfo · December 2023

https://community.king.com/en/candy-crush-saga/discussion/430859/my-ipad-won-t-sync-my-progress

Thanks for the reply. I did try everything in the help article without any luck. Hopefully it gets resolved soon !

PummyRaj · December 2023

https://community.king.com/en/candy-crush-saga/discussion/430858/support-help

Hello @mzurweller🤗 Hearty Welcome to our sweet King Community!

Are you playing on a single device or multiple devices? We have received some more complaints about this issue. I have reported about it, but we have to wait to hear back till mid next week, as all the Kingsters are gone for the Holidays!

Please do try @Peaches12 suggestion -- replay level 9721 and win it, and see if resolves the issue👍️

Let me know how it goes! To reply, you can simply type in the blank box given below.

Thank you for joining our Community & Happy Holidays🎄🎉

pattig1225 · December 2023

New Year miracle. After over a week of restarting and replaying levels I opened both iPad and phone games and 5hey are synced and it seems to be counting towards weekly challenge. Thank you!

PummyRaj · December 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2913938#Comment_2913938

Hello @pattig1225🤗 Hearty Welcome to our sweet King Community!

Very glad to know that the "sync" issue was resolved in your game!

Do you remember what might have caused that? We have couple more players with the same issue! And, I have requested them to wait till New Year's, as the Kingsters are not here to check our complaint!

Hope to talk to you soon!

Thank you & Happy Holidays🎉

pattig1225 · December 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2913944#Comment_2913944

I am sorry I have no idea, it wasn't after an iPhone or candy crush update. I restarted the game and the devices at least 25 times each in the over the week it was all wonky. When I was playing on the unsynced phone I was just replaying levels but I was basically doing it to get rewards replenished after losing on the delete of game. I knew they would go but after days of trying to resolve I was desperate. So happy it resolved resolved without a candy crush update and I can compete in weekly challenge.

deborahzasillo · December 2023

https://community.king.com/en/candy-crush-saga/discussion/comment/2909242#Comment_2909242

I hope that when you fix this bug that I get all my games back and also I don’t loose my daily spin level. I’m not playing this game until the glitch is fixed.