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Game not loading on Facebook
Carol_Bogrett
Posts: 5
Level 2
in Support
game not loading - stops at blue/pink screen and nothing - use chrome - through fb - and cleared everything been going on all weekend - even set computer back from new updates
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Answers
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yes thats it the blue screen of death !!!!im having the same problem think it been called Blue Screen of Death really is frustrating
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same thing all day.i'm having the same issue - why can't someone fix this?
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This was happening to me too over the last 3 days. Seems like my laptop had blocked cookies from Candy Crush Saga. Once I allowed them, the game loaded. Hope this helps.Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia
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I updated Chrome to version 69.0 but result still the same. what should I do next. pls recommendHi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia
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I am using Version 69.0.3497.100 (Official Build) (64-bit) I loaded game room and can play by going there for now.Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia
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Lock pic ? Where..please explain, thanksok Tried something just now and it worked. Chrome update blocked the cookies Click on the lock pic and allow cookies . it works
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Lock pic ? Where..please explain, thanksso figured my problem - tried what Kamlesh said that cookies were blocked - i clicked on lock and cookies were allowed clicked on the cookies and there were 2 tabs - allowed and blocked - i clicked on blocked and king.com was listed under blocked - removed from list and working fine now - so with the help of friends - we figured it out before king did - YAY !!!!
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Yes please explain I can't find a lock....so figured my problem - tried what Kamlesh said that cookies were blocked - i clicked on lock and cookies were allowed clicked on the cookies and there were 2 tabs - allowed and blocked - i clicked on blocked and king.com was listed under blocked - removed from list and working fine now - so with the help of friends - we figured it out before king did - YAY !!!!
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I'm using Firefox and E with no success. I have updated Flash and checked to ensure my cookies were enabled to no avail. It will not load.Hi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia
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game goes as far as loading but don't move no further so frustratingHi everyone,
Thank you very much for reporting the issue and letting us know (and for the screenshot!). We're very sorry for the inconvenience. We're investigating the issue and I'll keep you posted as soon as possible.
For future posts: Please let us know what browser/platform and their version you are using as this will help us investigate. The more info, the better!
Thanks again!
Mia
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