Store won’t load - “contacting store” and spinning wheel instead

CascadeM · January 18

https://community.king.com/en/candy-crush-saga/discussion/comment/2937946#Comment_2937946

I re-installed. Lost everything. It started at Level 1. Am done with Candy Crush now. I was on Level 3350!!‘

redwriter · January 19

@QueenB Thank you so much for your help. I have reinstalled the app a couple times already.

QueenB · January 19

https://community.king.com/en/candy-crush-saga/discussion/comment/2938071#Comment_2938071

Did you reconnect the game app back to your Facebook or King account so your progress can sync back? I'm sure it has been backed up...

As for the boosters, I'm afraid they do get lost as they get stored on the device and not backed up as your game progress and Gold Bars do.

QueenB · January 19

https://community.king.com/en/candy-crush-saga/discussion/comment/2938723#Comment_2938723

And the issue is still persisting? if yes, let's wait for the next update that will take place next week and see if there is any changes 🤞

In the meantime, I can only recommend to try on a different device if possible.

redwriter · January 19

@QueenB Thanks - hopefully that will help. Looking back through threads though, it looks like this has been a persistent problem for months 🤷‍♀️

CascadeM · January 19

https://community.king.com/en/candy-crush-saga/discussion/comment/2938740#Comment_2938740

Well, I couldn’t because of the connection issues I experienced for the last week. I don’t get, why I lost my complete progress. I have a king account, no Facebook though. But I was always logged in. Is there any chance I could get my profess back?!

redwriter · January 29

@QueenB — any update on this problem? I updated to latest version of app but it is not doing what the game is doing on iPhone, where I’m also using the app (giving the ability to watch videos for bonuses etc). It’s clearly not connecting to King store etc. WHEN will this be fixed???

@CascadeM

redwriter · February 3

@QueenB Asking again. I can’t forgive out why King doesn’t want our money?! Is there any update on this glitch? Thanks

redwriter · February 8

@QueenB If you’re not the moderator here can you please tell me who to reach out to? Thank you

Store won’t load - “contacting store” and spinning wheel instead

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