Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Store won’t load - “contacting store” and spinning wheel instead

I’ve tried everything. Using an iPad and can’t connect to store. Suggestion received to clear cache but I can’t figure out how to do that as Settings does not have an “app” selection to clear cache from, as suggested. If anyone has a solution I’d be so appreciative!

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Comments

@QueenB If you’re not the moderator here can you please tell me who to reach out to? Thank you

@QueenB Asking again. I can’t forgive out why King doesn’t want our money?! Is there any update on this glitch? Thanks

@QueenB — any update on this problem? I updated to latest version of app but it is not doing what the game is doing on iPhone, where I’m also using the app (giving the ability to watch videos for bonuses etc). It’s clearly not connecting to King store etc. WHEN will this be fixed???

https://community.king.com/en/candy-crush-saga/discussion/comment/2938740#Comment_2938740

Well, I couldn’t because of the connection issues I experienced for the last week. I don’t get, why I lost my complete progress. I have a king account, no Facebook though. But I was always logged in. Is there any chance I could get my profess back?!

@QueenB Thanks - hopefully that will help. Looking back through threads though, it looks like this has been a persistent problem for months 🤷‍♀️

https://community.king.com/en/candy-crush-saga/discussion/comment/2938723#Comment_2938723

And the issue is still persisting? if yes, let's wait for the next update that will take place next week and see if there is any changes 🤞

In the meantime, I can only recommend to try on a different device if possible.

https://community.king.com/en/candy-crush-saga/discussion/comment/2938071#Comment_2938071

Did you reconnect the game app back to your Facebook or King account so your progress can sync back? I'm sure it has been backed up...

As for the boosters, I'm afraid they do get lost as they get stored on the device and not backed up as your game progress and Gold Bars do.

@QueenB Thank you so much for your help. I have reinstalled the app a couple times already.

https://community.king.com/en/candy-crush-saga/discussion/comment/2937946#Comment_2937946

I re-installed. Lost everything. It started at Level 1. Am done with Candy Crush now. I was on Level 3350!!‘

https://community.king.com/en/candy-crush-saga/discussion/comment/2937940#Comment_2937940

I meant if you have deleted the game app and installed back again? Seeing that only updating the version is not helping, you might have to reinstalling the app.

@QueenB installed update, no change 🤨

https://community.king.com/en/candy-crush-saga/discussion/comment/2936271#Comment_2936271

Your progress should be fine as long as the game app is connected to your Facebook or King account. There is a chance you may lose your boosters and lives but since you are using an Apple device, if you're using iCloud to backup your device, you should be able to get your boosters back through your iCloud.

However, we can't always guarantee you will get all you saved items as it depends on how much iCloud storage you have available and if it has been able to back them up.

As for a new update, there is a new one available today, version 1.269.1.2!

https://community.king.com/en/candy-crush-saga/discussion/comment/2934833#Comment_2934833

I`ve tried EVERYTHING. If I re-install the App, will all my progress be gone? What about all the extras I have collected? Also: Is there going to be an update for the App for iPhone soon?

Also for me. Playing on telefon and more than a week there is no connection. Tried everything what is possible.

@QueenB Thank you. I’ve done both of those things. I can’t log into my King account, so I can’t log out and re-login. Everything works perfectly on my iPhone. Not sure why issues on iPad? I appreciate your help!

https://community.king.com/en/candy-crush-saga/discussion/comment/2934391#Comment_2934391

Thanks for getting back to us and sorry to hear the issue persists. Have you by any chance tried restarting your device? If yes, then I'm afraid you must try reinstalling the game app in order to solve the issue.

@CascadeM Im not able to log into my account either. Same message, “connection issue,” even though my Wi-Fi connection is fine. This is so frustrating

@PrettyBubbles How can I keep this request moving? Is there a way for me to reach out to CCSaga team? Thanks!

@CascadeM @Maks Sorry you’re having trouble too but glad it’s not just me! The above instructions (the link from @PummyRaj ) didn’t help me. Anyone with ideas - please share! Thanks

Same here. It is not the iPhone App-Store that is not working but the store in the App. What should we do? I am also not able to log into my account. It keeps telling me: Try again later. For 2 days now.

Comments

@QueenB If you’re not the moderator here can you please tell me who to reach out to? Thank you

@QueenB Asking again. I can’t forgive out why King doesn’t want our money?! Is there any update on this glitch? Thanks

@QueenB — any update on this problem? I updated to latest version of app but it is not doing what the game is doing on iPhone, where I’m also using the app (giving the ability to watch videos for bonuses etc). It’s clearly not connecting to King store etc. WHEN will this be fixed???

https://community.king.com/en/candy-crush-saga/discussion/comment/2938740#Comment_2938740

Well, I couldn’t because of the connection issues I experienced for the last week. I don’t get, why I lost my complete progress. I have a king account, no Facebook though. But I was always logged in. Is there any chance I could get my profess back?!

@QueenB Thanks - hopefully that will help. Looking back through threads though, it looks like this has been a persistent problem for months 🤷‍♀️

https://community.king.com/en/candy-crush-saga/discussion/comment/2938723#Comment_2938723

And the issue is still persisting? if yes, let's wait for the next update that will take place next week and see if there is any changes 🤞

In the meantime, I can only recommend to try on a different device if possible.

https://community.king.com/en/candy-crush-saga/discussion/comment/2938071#Comment_2938071

Did you reconnect the game app back to your Facebook or King account so your progress can sync back? I'm sure it has been backed up...

As for the boosters, I'm afraid they do get lost as they get stored on the device and not backed up as your game progress and Gold Bars do.

@QueenB Thank you so much for your help. I have reinstalled the app a couple times already.

https://community.king.com/en/candy-crush-saga/discussion/comment/2937946#Comment_2937946

I re-installed. Lost everything. It started at Level 1. Am done with Candy Crush now. I was on Level 3350!!‘

https://community.king.com/en/candy-crush-saga/discussion/comment/2937940#Comment_2937940

I meant if you have deleted the game app and installed back again? Seeing that only updating the version is not helping, you might have to reinstalling the app.

@QueenB installed update, no change 🤨

https://community.king.com/en/candy-crush-saga/discussion/comment/2936271#Comment_2936271

Your progress should be fine as long as the game app is connected to your Facebook or King account. There is a chance you may lose your boosters and lives but since you are using an Apple device, if you're using iCloud to backup your device, you should be able to get your boosters back through your iCloud.

However, we can't always guarantee you will get all you saved items as it depends on how much iCloud storage you have available and if it has been able to back them up.

As for a new update, there is a new one available today, version 1.269.1.2!

https://community.king.com/en/candy-crush-saga/discussion/comment/2934833#Comment_2934833

I`ve tried EVERYTHING. If I re-install the App, will all my progress be gone? What about all the extras I have collected? Also: Is there going to be an update for the App for iPhone soon?

Also for me. Playing on telefon and more than a week there is no connection. Tried everything what is possible.

@QueenB Thank you. I’ve done both of those things. I can’t log into my King account, so I can’t log out and re-login. Everything works perfectly on my iPhone. Not sure why issues on iPad? I appreciate your help!

https://community.king.com/en/candy-crush-saga/discussion/comment/2934391#Comment_2934391

Thanks for getting back to us and sorry to hear the issue persists. Have you by any chance tried restarting your device? If yes, then I'm afraid you must try reinstalling the game app in order to solve the issue.

@CascadeM Im not able to log into my account either. Same message, “connection issue,” even though my Wi-Fi connection is fine. This is so frustrating

@PrettyBubbles How can I keep this request moving? Is there a way for me to reach out to CCSaga team? Thanks!

@CascadeM @Maks Sorry you’re having trouble too but glad it’s not just me! The above instructions (the link from @PummyRaj ) didn’t help me. Anyone with ideas - please share! Thanks

Same here. It is not the iPhone App-Store that is not working but the store in the App. What should we do? I am also not able to log into my account. It keeps telling me: Try again later. For 2 days now.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.