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🎬️ Video ads disappearing or not available

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Answers

  • Shirley_64
    Shirley_64 Posts: 4 Newbie
    https://community.king.com/en/candy-crush-saga/discussion/comment/374976#Comment_374976

    I agree. I have been playing for months and have always had a way to grt boosters. Now it won't give me any boosters. it is very frustrating. I'm ready to stop playing.

    Flag · 1Helpful Sweet Love Haha
  • MaziTee122
    MaziTee122 Posts: 1 Newbie

    Now

    Flag · 1Helpful Sweet Love Haha
  • kiara_wael
    kiara_wael Posts: 154,855 Candy Moderator
    edited January 24

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

    For more Info Here

    Flag · 1Helpful Sweet Love Haha
  • Alienscar
    Alienscar Posts: 16,235 Legend
    edited January 24

    How do I get videos when I fail a level

    There is no way of forcing a particular feature of Candy Crush to appear in your game @MaziTee122. King either gives you a feature, or they do not.

    Flag · 1Helpful Sweet Love Haha
  • Aameer5426
    Aameer5426 Posts: 1 Newbie

    Why not comming ads

    Flag · 1Helpful Sweet Love Haha
  • kiara_wael
    kiara_wael Posts: 154,855 Candy Moderator
    edited January 26

    Hi and Welcome to the King Community

    We only use English in the King Community to ensure that everyone understands and can be understood. 

    Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our members will be happy to help you.

    Thanks for your understanding and have a lovely day!

    Flag · 2Helpful Sweet Love Haha
  • RafKing123
    RafKing123 Posts: 2 Newbie
    edited January 26
    IMG_1245.png

    Hi,

    the ads appear (for extra lives, boosters or extra moves) but they do not start (hang for 2 seconds) then screen can be closed and nothing more you can do except exit

    this started few weeks back and happening frequently (90% of time)


    please help! Why it works that way?

    Flag · 1Helpful Sweet Love Haha
  • Jesus987
    Jesus987 Posts: 1 Newbie

    I don't have ads since three weeks ago. I made a purchase in the app and after some days ads disappeared. I uninstalled the app and installed again but nothing

    Now it's almost impossible to progress in some levels or win in the events against my friends (all with ads)

    Please, don't answer me it's a test feature because I've seen this message since December 2021. It can't be on test phase since 2 years ago, come on, don't fool us!

    Be sure I'll not made any purchase in the app anymore, it's totally unfair and frustrating. Next stop: stop playing

    Flag · 2Helpful Sweet Love Haha
  • babureddyjyr
    babureddyjyr Posts: 1 Newbie

    Ads not available past 1 month

    Flag · 1Helpful Sweet Love Haha
  • kiara_wael
    kiara_wael Posts: 154,855 Candy Moderator
    edited January 31

    Hi and Welcome to the King Community

    Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

    This also means that the video ads will not always be available and not found in all player's games or on all devices.

    So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

    For more Info Here

    Flag · 2Helpful Sweet Love Haha

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