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Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
Thank you all for reaching and reporting the issue with the ads!
This has been flagged to the team and we're working as fast as we can to take care of this hiccup.
Apologies for the inconvenience caused and try avoiding watching ads for now and check the game again in a couple of hours 👍
The same here, everytime after watching add the screen turns black. Since 2 days
Same issue thought it was my android tablet tried on my phone worked fine for 1st ad then started screen of death on next ad, get it sorted or people will leave i am on level 11443 but will go back to my older games and delete candy crush and all king games think there will be a lot of people thinking same as mehave tried deleting app and reinstalling and switching phone and tablet on and off still same
Every time I watch an ad to earn boosters to continue playing my screen goes black I cannot continue. Anytime I watch an ad my screen turns black and will not continue with the game. Why is this?
After watching certain ads screen goes black and game freezes. Samsung a52s. Latest game version. Lose all streaks. Very annoying
Hi and Welcome to the King Community
Thank you for reporting. This issues has been reported. In the meantime please force close the Apps and log in again
Made no difference unfortunately
Happens with all ads have cleared cache deleted app and reinstalled turned tablet on and off seems waste of time playing it now
After watching an advert Candy Crush black screens & I have to reload. Cannot get any in game boosters now. Also if you hide an add it cancels the booster. Running on Android on S23.
Only started this bad today.
I'm having the same issue, an advert starts to play, the screen goes blank and I have to quit the game to resume play. I've lost game progress and extra moves. Currently in level 14842
Thank you for reporting. This issues has been reported to the game Team
My screen goes blank after accessing an advert to get more lives
Thank you reporting. I'll pass this feedback to the game Team
This has been happening quite a lot in the past few days. Maybe this is ad specific. After an ad is played, if I click on the X icon in the right-top corner to close the ad, more than 50% of the time, I'm getting a black screen and there is no way to get out of it. I had to kill the app. If this is ad specific, please remove these defective ads! Thanks!
This started happening after a new feature was added in the Bonus. I cluck on "Free Moves", watch the ad, and once the ad completes, the screen goes black. I think someone messed up iwhen they added this new feature. Remove the feature until it is thoroughly tested.
Hello @snickie4🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear that you are experiencing issues with the Ads! Is it a specific Ad or all the Ads you receive goes black? Is it after the Ad finishes or the Ad itself starts with Black screen?
I would suggest you to send complaint to the King Player Support team, so that they can check what's going on in your game! You can send the complaint directly from your game.
Please post back and let me know if you need help with it. To reply back, you can type in the blank box given below🍫🍫
Thank you for the feedback. This issues has been reported to the game Team. In the meantime please force close the Apps and log in again. For more info Here
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The screen becomes black after watching ads. I have to close the app.
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
My app store won't open
Where are the games listed?
Aysa ku
Can you please send some ads and gifts in my game
I have lost my current level it has gone back to level 1 Please help me retrieve my current level
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
