Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Screen goes black after showing ad (Edited by CM: Reported to the Studio)!
Answers
-
-
When I click an ad, the screen goes black, and I lose my place in the current game. I have to completely close out of the game and restart it to play again. If I was in a contest such as clearing 10 levels to share a pot of coins, I am treated as losing a level and dropped out of the contest. This has happened 3 times so far. This just started today.
-
Hello @nannewbct🤗 A Warm Welcome to our sweet King Community!
This glitch is being experienced by few more players which has resurfaced yesterday! It is being investigated by the game team, and you can find it --> HERE
Until the issue resolved, I would suggest you not to watch Ads, as we do not know which Ads would crash/cause Black screen and we will lose the level.
Please bear with us till the investigation is done and the issue is resolved.
If you have any questions, please reply back by typing in the blank box given below🍫🍫
-
Hello for 2 days black screen after the ads, uninstalled and reinstalled the game and nothing done, except losing all the bonuses, reinstalling the tablet and still the problem, please see the side window
Hello for 2 days black screen after the ads, uninstalled and reinstalled the game and nothing done, except losing all the bonuses, reinstalling the tablet and still the problem, please see the side window
