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Screen goes black after showing ad, and does not continue with the game. This has been happening for the past 2 days
Thank you all for reaching and reporting the issue with the ads!
This has been flagged to the team and we're working as fast as we can to take care of this hiccup.
Apologies for the inconvenience caused and try avoiding watching ads for now and check the game again in a couple of hours 👍
Alright,
thanks. I contacted the support, let‘s hope they can do anything about it…
This is what everyone is referring to right? Been like this on and off since Friday. Tried reinstalling the app on my phone and tablet but it also happens playing on Facebook on my laptop as well.
Hi thanks for replying .Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.
You can also email them from here:
https://soporto.king.com/contact
Thanks kiara_wael,
fingers crossed they find a solution.
Cheers and all the best.
Hi and Welcome to the King Community
Thank you for reporting. Ill pass this to the game Team
Hi folks,
since a few days I can’t play the game anymore. It turns grey on the play menu as if it‘s loading something but nothing happens. Screen stays grey shaded and I can’t click anything.
Turning off and on the device didn’t help. I can only reinstall the app (and loose all my boosters) and play one level. After that the screen goes grey again and I‘m stuck once more…
Does anyone experiencing the same? I‘m on iPad, iOS 17.3.1…
Thanks for any help!
We're sorry the Ads are acting up again but not to worry as the team in charge continue to work as fast as they can to get this taken care of 👍
Thank you for bearing with us 🙏
Hello for 2 days black screen after the ads, uninstalled and reinstalled the game and nothing done, except losing all the bonuses, reinstalling the tablet and still the problem, please see the side window
Back to screen of death this morning
Game went right last night thought it was fixed screen of death again this morning
I have the same issue. It happened after the latest update. The screen goes black after watching every add. Please release the new update with the fix.
Same with melee. A lot of bugs
Hello @nannewbct🤗 A Warm Welcome to our sweet King Community!
This glitch is being experienced by few more players which has resurfaced yesterday! It is being investigated by the game team, and you can find it --> HERE
Until the issue resolved, I would suggest you not to watch Ads, as we do not know which Ads would crash/cause Black screen and we will lose the level.
Please bear with us till the investigation is done and the issue is resolved.
If you have any questions, please reply back by typing in the blank box given below🍫🍫
When I click an ad, the screen goes black, and I lose my place in the current game. I have to completely close out of the game and restart it to play again. If I was in a contest such as clearing 10 levels to share a pot of coins, I am treated as losing a level and dropped out of the contest. This has happened 3 times so far. This just started today.
Hello @Flutellen🤗 A Warm Welcome to our sweet King Community!
I am sorry to hear about the issue in your game! Is your game crashing only with Ross Simon and Temu or other brands too?
To reply back, you can type in the blank box given below🍫🍫
Thank you for reporting. I'll pass this to the game Team
Happening with increasing frequency for the last week. Often happens after a Ross Simon or Temu ad but other do it too occasionally. Can this be fixed.
*Edited by CM: Oops! Please repost in English so everyone can understand - Our House Rules
The screen becomes black after watching ads. I have to close the app.
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Come on, King-Team,
this seems to be a serious problem here. I experienced the same since a few days and all the support is answering with the standard automated message: „Have you tried turning the computer off and on again?“ and all that stuff.
Well, of course I did and lot‘s of other people here did too. This seems to be an ongoing problem which should be fixed.
Thanks in advance and all the best.
Well,
the problem isn‘t fixed yet. The reply of the support was only the standard automated response „Have you tried turning the computer off and on again?“ and all that keep-your-software-up-to-date stuff. Not very helpful…
I‘m curious when I will be able to play the game again…
All the best.
Same is happening to me. Click to play ad for treats. Blank screen with the word Advertisement at the top. Nothing runs. Click out and no treats. This is really slowing me down, no linger fun
Hello, I just won a race. I had 55 gold bars. It should have went up to 95 gold bars but the extra 40 didn't register. How can that get fixed? Thank you.
Como receber anúncios nos meus jogos
Hi, I’m having an issue with the Episode Race. Every time I start a new race, it immediately shows that someone has already finished the race, which is impossible. It also seems to be the same players every time, and the same person wins instantly as soon as the race begins. I’ve played around ten rounds and the problem…
How to bring back my levels if fb isn't working
I play candy crush on facebook and on microsoft for PC. Facebook I am almost at level 3000. Microsoft will not for the life of me let me log in on the facebook button. It just stalls at a black screen and then says something about connection error. I have plenty of connection so that should not be the problem. Both of them…
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
